Freight Services Manager

KENNICOTT BROTHERS CO•Doralville, GA

3d•$50,000 - $62,000•Onsite

About The Position

Kennicott Brothers is launching a dedicated freight division to serve retail florists in the Atlanta market who receive fresh flower shipments from Miami. The Freight Services Manager will be the founding commercial hire of this new business unit — responsible for building and managing a book of retail florist accounts, coordinating freight operations at the Armellini cross-dock facility in Tucker, GA, and delivering the superior service experience that will set Kennicott apart in the market.

Requirements

2+ years of experience in account management, logistics coordination, or a customer-facing service role
Strong communicator across all channels — verbal, written, and text/messaging platforms
Service-oriented mindset with demonstrated ability to manage and resolve customer issues quickly
Self-starter comfortable building new processes without an established playbook
Organized and detail-oriented; able to manage multiple accounts and active shipments simultaneously
Proficient with standard business technology (email, mobile, shipment tracking platforms)
Entrepreneurial spirit and comfort level to operate in a start-up environment within a well-established company.

Nice To Haves

Experience in fresh produce, floral, perishable goods, or temperature-sensitive freight
Familiarity with freight brokerage, cross-dock operations, or last-mile distribution
Background in B2B account management or wholesale distribution
Established relationships within the Atlanta retail floral community a strong plus

Responsibilities

Manage and grow a portfolio of retail florist accounts in the Atlanta metro area
Prospect and convert new accounts from an identified target list of approximately 100 customers
Serve as the primary point of contact for all freight customers from initial onboarding through ongoing service
Recapture accounts lost to competitors by demonstrating superior reliability, communication, and service
Identify opportunities to transition freight customers into Kennicott's broader wholesale and direct purchase programs
Coordinate incoming freight from Miami through the Armellini cross-dock facility in Tucker, GA
Perform and/or oversee cross-dock receiving, scanning, and staging of customer freight upon truck arrival
Utilize Armellini’s truck tracking technology to monitor shipment status and provide proactive customer updates
Ensure customers experience a smooth, efficient, and welcoming pickup process at the Tucker facility
Maintain accurate records of inbound freight counts and escalate discrepancies immediately
Provide immediate, proactive communication via phone, text, and messaging platforms
Notify customers upon truck arrival and confirm freight counts and pickup readiness
Resolve customer inquiries regarding shipment status, missing boxes, or delivery discrepancies with urgency
Support the buildout of automated customer notification systems as the division's technology infrastructure develops
Track account activity, shipment volumes, and revenue within the division's standalone P&L structure
Report regularly to division leadership on account status, pipeline development, and service performance
Contribute to the development of operational processes, tools, and systems as the division scales
Collaborate with Finance to ensure accurate setup and transaction coding in NetSuite
Process all accounts payable and freight billing for the division, including invoice receipt, expense coding, and submission for payment