Freight Operations Supervisor

XPO•Chicopee, MA

43d•$65,122 - $81,403•Onsite

About The Position

The Freight Operations Supervisor will lead and supervise all aspects of freight operations, developing and implementing strategic work procedures to meet evolving demands. This role involves evaluating, managing, and assigning workloads, supervising hourly staff, and acting as the primary point of contact for workplace concerns. The supervisor will ensure production goals are met by managing tonnage, payroll, and other administrative functions, and will plan hourly employee schedules to meet daily operations goals and lower costs. A key part of the role is enforcing all company, FMCSR, OSHA, CCMTA, NSC, and DOT policies, rules, regulations, and laws, and implementing applicable workplace policies and procedures to optimize network performance. The supervisor will also ensure customer freight is processed, handled, loaded, and delivered timely and damage-free. Coaching and developing employees on proper techniques and quality requirements, including conducting new hire evaluations and determining corrective actions, is essential. The role requires effectively directing a team to consistently meet or exceed productivity goals and making recommendations regarding hiring, suspension, and termination. Additionally, the supervisor will develop and present action plans to improve load average and model compliance, participate in internal safety and engagement committees, and train employees on safety rules and processes. Monitoring and maintaining organization within the shift for safety and productivity, conducting daily staff meetings, and communicating corporate messages are also responsibilities. The supervisor will inspect working conditions of tools and equipment, direct corrections for any adverse conditions, and provide instruction, analyses, suggestions, and ideas for operational improvements. Acting as a champion of XPO values and minimizing shipment rehandle by prioritizing direct loading, headloads, and sector loading while maintaining quality standards are also expected.

Requirements

2 years of related work experience in a warehouse, distribution, supply chain, transportation or similar environment
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations
Available to work a variety of shifts, including days, evenings, nights and weekends
Lift objects of various shapes, sizes and weights frequently up to 50 lbs. and occasionally greater than 75 lbs.
Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
Walk and stand for extended periods on a loading dock that is not climate controlled
Work outside in inclement weather

Nice To Haves

Bachelor’s degree in Transportation, Distribution or Logistics, or 4 years of related work or military experience
2 years of supervisory experience
LTL industry experience
Positive attitude with the ability to multitask and motivate your team
Exceptional leadership, communication, and administrative skills

Responsibilities

Lead and supervise all aspects of freight operations
Develop and implement strategic work procedures to meet the evolving demands of the department
Evaluate, manage, assign and supervise workloads and tasks
Supervise hourly staff across various operations and act as primary point of contact for workplace concerns and questions
Ensure production goals are met by managing tonnage, payroll and other administrative functions
Plan hourly employee schedules to meet daily operations goals and lower costs
Enforce all company, FMCSR, OSHA, CCMTA, NSC and DOT policies, rules, regulations, and laws
Implement all applicable workplace policies and procedures and enforce compliance to optimize network performance
Ensure customer freight is processed, handled, loaded and delivered timely and damage free
Coach and develop employees on proper techniques and quality requirements, including conducting new hire employee evaluations and determining whether to issue corrective action for violations of XPO’s workplace policies
Effectively direct a team to consistently meet or exceed productivity goals
Make recommendations regarding hiring, suspension and termination
Develop and present action plans to improve load average and model compliance
Participate in internal safety and engagement committees
Train employees on safety rules and processes
Monitor and maintain organization within the shift to ensure safety and productivity
Conduct daily staff meetings and communicate corporate messages, revisions to policies and procedures to all team members
Inspect working conditions of tools and equipment needed for safe operation within the workplace and direct the correction of any improper or adverse conditions that exist
Provide instruction, analyses, suggestions and ideas for improvement of operations within the shift and the service center
Act as a champion of XPO values by demonstrating them and holding your team to the same high standards
Minimize shipment rehandle across the network by prioritizing direct loading, headloads and sector loading while maintaining all company quality standards