Freight Brokerage Strategic Account Manager

Ryder Supply Chain Solutions•Charlotte, NC

1d•$50,000 - $55,000•Onsite

About The Position

The Freight Brokerage Strategic Account Manager will be responsible for operating and supporting a portfolio of new and existing customers through the development of transportation providers. Develop a carrier coverage strategy and have full autonomy for supporting a customer's transportation coverage needs. Directly engage with cross functional teams as needed to build a network of service providers that allows them the ability to foster an effective customer relationship.

Requirements

Strong verbal and written communication skills, Required
Demonstrates problem solving skills, Required
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required
Demonstrates customer service skills, Required
Effective negotiation skills, Required
Competitive nature and the drive to contribute to winning culture, Required
Flexibility to operate and self-driven to excel in a fast-paced environment, Required
Detailed oriented with excellent follow-up practices , Required
Ability to work independently and as a member of a team , Required
Capable of multi-tasking, highly organized, with excellent time management skills, Required
Ability to lead/manage others, Required
Ability to inspire and develop staff, Required
H.S. Diploma/GED, Required
3 years or more in Business related experience, Required
MS Office (Outlook, Excel, Word, PowerPoint, etc) Intermediate, Required

Nice To Haves

Bachelor's degree in business, Logistics, or related field of study, Preferred

Responsibilities

Develop relationships with transportation providers to maximize penetration of customer freight portfolio through soliciting capacity
Leads small group of SMA's as a mentor.
Supports all parties with carrier related issues as needed.
Staffing performance management and development of SMAs to ensure established performance goals within the team
Tenders accept/reject loads, creates loads, sets appointments, dispatches, tracks and traces loads, root cause problem solves issues, and resolves/communicates to carrier and/or customer as appropriate
Negotiate rates with transportation providers to ensure that margins are achieved for commission targets and account goals
Manage day-to-day planning and scheduling of coverage for loads to ensure proper all customer's needs are met in the agreed upon time period
Continuous improvement in all segments of the business
Schedules and dispatches while ensuring compliance of Federal, State, and Local regulations.
Responsible for timely updating of load statuses to the TMS.
Maintain a positive employee related climate and maintain a customer satisfaction index at a World Class Level while having availability 24/7/365 for responsibilities
Performs other duties as assigned