Freight Audit, Process & Pay (FAPP) Analyst

American Red Cross • Statewide, NC

6d • $86 - $90 • Remote

About The Position

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW: We are seeking a highly analytical and detail‑oriented Freight Audit, Process & Pay (FAPP) Analyst to support and enhance our transportation and logistics financial operations. In this role, you will lead cost‑savings analysis, develop programs that increase efficiency for account holders, and strengthen data visibility across the freight audit process. You will oversee key provider accounts—including managing user access, issue resolution, and performance monitoring for carriers such as FedEx—and serve as the primary liaison to our external freight audit and payment provider. By identifying process gaps, driving automation, and ensuring accurate, timely freight billing, you will play a critical role in improving financial accuracy, optimizing transportation spend, and elevating the overall effectiveness of our supply chain operations.

Requirements

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field.
• Minimum of 3 years of experience in logistics, transportation, or supply chain analysis.
• Demonstrated ability to manage vendor relationships and coordinate with external audit/payment providers.
• Strong understanding of supply chain operations, supply chain management systems
• Advanced Excel skills (VLOOKUP, Pivot Tables, data analysis tools).
• Strong analytical, problem‑solving, and critical‑thinking abilities.
• High level of accuracy and attention to detail when working with financial and operational data.
• Excellent written and verbal communication skills for collaborating with internal teams and transportation providers.
• Ability to identify process gaps, propose solutions, and support automation initiatives.
• Strong organizational skills with the ability to manage multiple accounts, issues, and timelines simultaneously.
• Ability to work independently and proactively in a fast‑paced, deadline‑driven environment.

Responsibilities

• Generate, analyze, and interpret operational and KPI reports to support daily freight audit activities.
• Create and refine auto‑coding rules to reduce manual touches and strengthen audit accuracy.
• Troubleshoot system, provider, and user issues impacting invoice processing or data flow.
• Investigate, validate, and resolve freight billing discrepancies, credits, accessorial fees, and claims.
• Review accounts for accessorial accuracy and identify cost‑saving opportunities.
• Monitor FAPP system performance and coordinate resolution of provider‑related or technical issues.
• Conduct cost‑benefit and cost‑reduction analyses to identify opportunities for improved transportation spend efficiency.
• Evaluate logistics processes and recommend improvements to enhance accuracy, speed, and automation.
• Partner with cross‑functional teams to identify operational gaps, resolve issues, and implement sustainable solutions.
• Maintain strong working relationships with transportation providers, internal stakeholders, and field teams.
• Support automation and process‑improvement initiatives to streamline freight audit workflows.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level