Freight Analyst

InteriorWorx•Tucson, AZ

2d•Onsite

About The Position

Krosswood Doors is seeking a detail-oriented Freight Analyst to become the Subject Matter Expert for all shipping operations, systems, and compliance. This role involves owning the end-to-end outbound shipping process, ensuring orders are accurate, timely, and cost-effective while meeting customer and carrier standards. The Freight Analyst will collaborate with the Packaging & Shipping Manager to enhance operational flow, train shipping clerks, and maintain shipment visibility. This position is ideal for someone who enjoys problem-solving, carrier relations, and process improvement.

Requirements

2+ years of experience in shipping, logistics, freight, or transportation.
Working knowledge of LTL, parcel (UPS/FedEx), and carrier coordination.
Experience with an ERP system (NetSuite preferred) and shipping software (TMS) (PaceJet a plus).
Familiarity with retailer routing guides and vendor compliance (Home Depot experience a strong plus).
Experience auditing freight invoices and filing freight claims.
Knowledge of Canada cross-border shipping documentation is a plus.
Strong Excel / spreadsheet skills and comfort analyzing data.
Excellent communication skills and the ability to train and lead others.
Highly organized, accurate, and able to manage multiple priorities in a fast-paced environment.

Nice To Haves

PaceJet experience.
Home Depot experience.
Knowledge of Canada cross-border shipping documentation.

Responsibilities

Lead and train the shipping team on systems, processes, and compliance requirements.
Serve as the primary expert for NetSuite, PaceJet, and Home Depot Supplier Hub.
Reinforce standard operating procedures (SOPs) and coach the team on adherence.
Communicate routing guide updates and procedural changes.
Schedule and confirm daily carrier pickups.
Monitor shipments throughout the day and resolve any delays.
Manage the shipping email inbox and respond to inquiries.
Provide tracking, BOLs, and Proof of Delivery upon request.
Execute and verify NetSuite item fulfillments, ensuring all shipments close by end of day.
Support shipping clerks on the floor, particularly during high-volume periods.
Audit freight invoices and dispute incorrect charges.
Investigate refused shipments and unpaid freight issues.
Maintain compliance with Home Depot routing requirements.
Manage and dispute compliance violations and late penalties monthly.
Identify, submit, and manage freight claims and rebuttals, including concealed damage.
Track claim payments and coordinate with Accounting.
Prepare and verify documentation for Canada shipments and coordinate international compliance with carriers.
Monitor PaceJet, the UPS dashboard, and shipping duration reports.
Identify system issues, submit IT tickets, and escalate as needed.
Analyze trends in delays, costs, and errors to improve efficiency and accuracy.