Freight Account Manager

U.S. Bank • Naperville, IL

3d • $104,130 - $127,270 • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
At U.S. Bank, we're committed to helping our clients succeed through trusted partnerships and operational excellence. As a Freight Account Manager, you'll serve as the primary account manager for a portfolio of large freight-payment clients, helping navigate operational needs, coordinate cross-functional support teams, and deliver an exceptional client experience. This role is ideal for professionals with backgrounds in transportation, logistics, supply chain, freight payment, or carrier operations who enjoy building relationships, solving problems, and driving results through collaboration.

Requirements

• Experience managing client relationships in a complex operational environment.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and relationship-building skills.
• Ability to influence and collaborate effectively across cross-functional teams.
• Strong problem-solving and critical-thinking capabilities.
• Demonstrated ownership, accountability, and follow-through.
• Background in transportation, logistics, supply chain, freight payment, freight forwarding, carrier operations, or related industries preferred.
• Experience leading projects, coordinating resources, and managing competing deadlines.
• Bachelor's degree, or equivalent work experience
• Seven to 10 years of client management

Nice To Haves

• Extensive knowledge of business, financials, products/services and the market
• Strong relationship building and selling skills
• Strong problem-solving skills
• Advanced knowledge of account management, project management, operations and logistics
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Proven customer service/relations skills, including situational leadership and dispute/conflict resolution
• Excellent presentation, interpersonal, verbal and written communication skills

Responsibilities

• Build and maintain strong, long-term relationships with assigned client accounts.
• Serve as the primary operational point of contact for a portfolio of freight-payment clients.
• Lead recurring customer review meetings and status calls.
• Coordinate priorities across internal teams to support client goals and service expectations.
• Manage projects, deadlines, escalations, and operational initiatives from initiation through resolution.
• Identify process improvements and recommend solutions that enhance the client experience.
• Support strategic business reviews and ongoing account performance discussions.
• Maintain accountability for deliverables, communication, and overall account health.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree