About The Position
M3 Global Research, part of M3 Inc., is seeking a Freelance Interview Host to support the Market Research Project Management team. This role involves managing the day-to-day call operations for market research studies using platforms like QualStage, ensuring projects are completed on time and meet client expectations. M3 is a global leader in digital healthcare solutions with a strong track record of growth.
Requirements
- Bachelor’s degree or equivalent work experience preferred.
- Multilingual in at least one of the following languages: German OR Other languages.
- Experience supporting customers with Qualitative online platforms preferred.
- Strong working knowledge of Windows and Apple operating systems and product suites.
- Proficiency with internet browsers including Safari, Microsoft Edge, Chrome, and Firefox.
- Experience with Apple and Android mobile devices.
- Ability to work in a team environment.
- Exceptional written and verbal communication skills.
- Excellent interpersonal skills and ability to interact with all organizational levels.
- Ability to communicate technical steps in a friendly and simplistic manner, both verbally and in writing.
- Well-developed analytical and problem-solving skills; ability to quickly solve present problems and proactively identify and resolve potential issues.
- Self-motivated individual with exceptional time management, organizational skills, and self-discipline.
Nice To Haves
- Previous experience in customer service or call center experience is a plus.
Responsibilities
- Serve as a point of contact for technical platform issues for internal and external users.
- Assess user's technical support level and provide appropriate assistance promptly.
- Prepare respondents to join their scheduled interviews on time.
- Facilitate the start of scheduled interviews and offer troubleshooting support.
- Support moderator and interpreter trainings before project commencement.
- Triage and communicate technical issues to the QualStage Product Owner and Engineering team.
- Document technical issues and their resolutions to aid customers and improve internal processes.
- Maintain up-to-date knowledge of product features and enhancements, providing internal technical guidance.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
