Freelance Interview Host - Multilingual (Remote)

M3USA

8d • Remote

About The Position

M3 is seeking a Qualitative Interview Host to support the Market Research Project Management team. This role involves managing online interviews using the QualStage platform and other tools, ensuring projects are completed on time and meet client expectations. The company is a global leader in providing technological and research solutions to the healthcare industry.

Requirements

• Bachelor’s degree or equivalent work experience preferred.
• Multilingual proficiency.
• Experience supporting customers with Qualitative online platforms preferred.
• Strong working knowledge of Windows and Apple operating systems and product suites.
• Proficiency with internet browsers including Safari, Microsoft Edge, Chrome, and Firefox.
• Experience with Apple and Android mobile devices.
• Ability to work in a team environment.
• Exceptional written and verbal communication skills.
• Excellent interpersonal skills and ability to interact with all organizational levels.
• Ability to communicate technical steps in a friendly and simplistic manner, both verbally and in writing.
• Well-developed analytical and problem-solving skills.
• Ability to quickly solve problems as they arise and proactively identify and resolve potential issues.
• Self-motivated with exceptional time management, organizational skills, and self-discipline.

Nice To Haves

• Previous experience in customer service or call center experience is a plus.

Responsibilities

• Act as a point of contact for technical platform issues for internal and external users.
• Assess user technical support levels and provide appropriate support promptly.
• Prepare respondents to join scheduled interviews on time.
• Facilitate the start of scheduled interviews and provide troubleshooting support.
• Support moderator and interpreter trainings before project commencement.
• Triage and communicate issues to the QualStage Product Owner and Engineering team.
• Document technical issues and resolutions to aid customers and improve internal processes.
• Stay updated on product features and enhancements, and provide internal technical guidance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree