Fraud System application Specialist

Scotiabank•Toronto, ON

4d•Onsite

About The Position

The Fraud Systems Specialist is a key member of the Global Fraud Technology Service Reliability team, responsible for ensuring the stability, performance, and reliability of critical fraud detection and prevention systems. The role's primary mandate is to provide intermediate-level technical expertise and production support for fraud applications. This involves investigating and resolving complex system issues, collaborating with business and technology partners to translate requirements into effective solutions, and participating in the full software development lifecycle. The specialist will contribute to the design and implementation of system enhancements, maintain comprehensive technical documentation, and use data analysis to support problem-solving and proactive system monitoring.

Requirements

5+ years of experience within the banking or financial services industry is required.
Must have experience with fraud detection and prevention systems and processes.
Familiarity with financial industry regulations and compliance standards related to fraud.
Demonstrated experience with enterprise-level application support and software development lifecycle.
Experience using collaboration and tracking tools like Jira and ServiceNow to manage tasks, incidents, and project progress.
Foundational knowledge of ETL processes, Java, and Azure to support application functions and infrastructure.
Data analysis skills and tools such as Power BI, SQL or Python to support problem-solving and solution design.
Familiarity of DevOps practices, Continuous Integration/Continuous Deployment pipelines, and cloud environments.

Nice To Haves

Understanding of the Bank’s risk appetite and risk culture.

Responsibilities

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Investigate, analyze, and resolve intermediate-level technical issues and system problems to minimize business impact.
Apply a strong understanding of incident management and triaging processes to effectively respond to and resolve system issues.
Provide foundational support for fraud applications, including system integration within enterprise environments.
Monitor enterprise banking and fraud systems using tools like Splunk and Dynatrace to ensure stability and identify potential issues.
Liaise between business stakeholders and technical teams to translate business needs into technical requirements.
Gather, analyze, and document business and technical requirements for system enhancements and projects.
Contribute to the design, development, and implementation of technical solutions to meet business objectives.
Apply working knowledge of the Software Development Life Cycle and release management processes to support system changes and deployments.
Provide technical expertise and guidance to stakeholders and team members on fraud system capabilities and support.
Create and maintain clear technical documentation, process models, and system reports using tools like Confluence.
Apply basic knowledge of automation or scripting to improve operational efficiency.
Collaborate with cross-functional teams, including engineers, architects, and business users, to deliver project goals.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment.