Fraud Support Specialist

First Northern Bank of Dixon•Sacramento, CA

10d•Onsite

About The Position

Under limited supervision, the Fraud Support Specialist performs the duties outlined below to assist the Fraud team and BSA Officer. This role involves analyzing and monitoring customer transactions for suspicious and fraudulent activity, maintaining knowledge of compliance regulations, and providing support to bank employees. The specialist will also assist in fraud prevention training and stay updated on current fraud trends.

Requirements

Quality – monitor your own work to ensure accuracy, look for ways to improve and promote quality and apply feedback to improve performance
Accuracy and Thoroughness – strong attention to detail
Analytical skills – ability to analyze and solve problems
Judgment and Discretion – maintain confidentiality of sensitive information; exhibit sound and accurate judgement and make timely decisions
Coaching – provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
Productivity – use time efficiently, complete work in timely manner and strive to increase productivity
Service – promptly respond to requests for service and assistance; meet commitments made to other employees
Adaptability – ability to adapt to changes in the work environment while maintaining effectiveness; can manage competing demands
Safety and Security – observe safety and security procedures; determine appropriate action beyond guidelines
Attendance/Punctuality – consistently at work and on time; ensure work responsibilities are covered when absent
Dependability – follow instructions and respond well to management direction; take responsibility for own actions commitments
Initiative – undertake self-development activities and seek increased responsibilities, asking for and offering help when needed
Industry Knowledge – keep current with regulations and laws pertaining to position; strive to continuously build knowledge and skills and share expertise with others
Compliance – consistently adhere to Bank policies and regulations, reinforce training to ensure that Bank employees are aware of UDAAP and do not harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice
High School Diploma or GED Required
Minimum of two years of experience in banking, investigations, compliance, law enforcement or similar industry; or equivalent combination of education and experience

Nice To Haves

Associate’s degree educational background in business, finance, statistics, legal studies, political science or another research preferred

Responsibilities

Use AML software system(s) and other internal reports to analyze, monitor and review customer transactions for suspicious and fraudulent activity, including, but not limited to, BSA and Fraud clearing processes; partner with the Fraud team when fraud is observed or suspected
Assist in the operation of, and processes related to, fraud monitoring products and tools, as well as identification of needed procedure updates and change processes
Maintain a working knowledge of compliance related issues including BSA, AML, OFAC, Suspicious Activity Reporting (SAR), and Elder Financial Abuse; partner with the Fraud team as necessary
Provide technical and operational compliance support to Bank employees and other departments, assisting with lower degrees of complex issues and/or concerns as needed
Aid with research, documentation, and communication as needed to support the filing of suspicious activity reports (SARs) with FinCEN by regulatory deadlines
Assist in development and facilitation of fraud prevention and awareness training for all branch, lending, and operations staff as applicable
Attend and provide peer training for the Bank Secrecy Act, Anti-Money Laundering Act and the U.S. Patriot Act; keep abreast of current fraud trends and gather information via industry events, forums, and publications
Comply with all applicable Banking compliance rules and regulations established by both internal departments and external agencies including maintaining reports, files and other BSA-related documentation in accordance with the Bank’s record retention schedule
Support the BSA team workload and initiatives as needed