Fraud Specialist

Credit Human Careers•San Antonio, TX

1d•Onsite

About The Position

The Fraud Specialist helps protect members and the credit union from financial loss by identifying, investigating, and mitigating account and card fraud. This role strengthens member trust by responding quickly, communicating with empathy, and ensuring fraud prevention efforts align with regulatory requirements and internal standards.

Requirements

A minimum of 3 years of customer service experience
A minimum of 2 years of financial services industry experience with preferred knowledge of account, debit card, or credit card servicing
Strong verbal and written communication skills
Highly analytical and results-driven
Strong organizational skills
Working knowledge of Regulation E and Regulation Z error resolution requirements
Ability to prioritize and complete multiple tasks in a high production environment
Ability to maintain professionalism under fast-paced conditions
Computer and Technical aptitude in various systems, specifically Microsoft (Access, Word, Excel, Outlook).
Service-oriented
Self-motivated, with the ability to work with minimum supervision
Ability to work with internal and external constituents and achieve a positive outcome
High School diploma or equivalent
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Fraud mitigation experience and training
Preferred experience with Symitar, Synapsys, Client Central, Lumin, Tranzact, Pindrop, and Jack Henry and Associates applications
A strong and proven desire to positively impact members of our community's lives and their financial well-being
BS/BA college degree in applied sciences, mathematics, statistics, economics, finance, or Criminal Justice is highly desired
CFE

Responsibilities

Monitor fraud detection systems and account activity to identify suspicious transactions and reduce potential losses.
Investigate fraud claims, affidavits, alerts, and member disputes across card, account, digital, and payment channels.
Resolve fraud-related issues by taking timely action on accounts, restrictions, claims, and member communications.
Collaborate with internal teams, third-party vendors, card processors, law enforcement, and compliance partners to coordinate fraud mitigation efforts.
Identify emerging fraud trends and recommend actions that help strengthen prevention, monitoring, and response practices.
Maintain compliance with applicable Federal, State, NCUA, BSA, CIP, CDD, CTR, SAR, OFAC, and internal requirements.
Deliver respectful, empathetic service that supports member confidence during sensitive fraud-related situations.