Fraud Specialist

Texans Credit Union•Richardson, TX

About The Position

Under general supervision, this position proactively gathers data to analyze and track fraud trends. This role responds to cases that are referred, detected or reported and recommends and implements preventive and detective actions to minimize and prevent losses. In addition, this position reviews daily reports to detect fraudulent activity, takes mitigating action to reduce fraud losses and trains branch staff. Employee provides quality member service to internal staff and our members that meets and exceeds expectations and serves as backup in other areas of the Fraud Services Department.

Requirements

Knowledge of BSA/AML rules and regulations
Proficiency with Microsoft Office (Outlook, Word, and Excel) and Adobe
Strong verbal and written communication skills
Strong time management skills to handle high volume of work
Problem solving and analytical skills
Consistency in following company policies and procedures
Ability to develop and maintain good relations with members, co-workers and vendors
Minimum of 1-3 years of experience in a fraud prevention role.
Minimum of 1-3 years’ experience in the financial services industry.

Responsibilities

Embraces the core values of Texans CU including excellence, people, integrity, and collaboration.
Track, investigate and respond to fraudulent activity reports, referrals or cases detected.
Review and process fraud alerts for identify theft, account abuse, debit card fraud, check kiting, and investigate employee violations. Fraud handled by the department includes but not limited to; check, ACH, loan, new account and other types of fraud.
Review new accounts and loans for potentially fraudulent activity to prevent and mitigate fraud losses.
Assist internal staff and members by answering Support Line telephone calls.
Assist in the review of operational controls and recommend enhancements to processes in an effort to reduce potential fraud and abuse.
Assist management with escalated member service calls related to fraud.
Report suspicious activity to the BSA team that possibly warrants the filling of a SAR.
Complete annual e-learning plan, attend external fraud training, and maintain knowledge of current and emerging fraud trends within the financial industry.
Serve as back up to other members of the fraud team; various tasks and responsibilities as needed.
Perform other duties as required