Fraud Support Representative

NEB Corp•Fond du Lac, WI

About The Position

As a Fraud Support Representative, you help protect customers and the Bank from fraudulent activity. You review account activity, identify potential fraud, assess risk, and take appropriate action to help prevent losses. You also assist with fraud investigations, debit card disputes, deposit activity, and other fraud-related requests while providing knowledgeable and responsive customer support.

Requirements

High school diploma or equivalent.
Ability to maintain confidentiality of customer and Bank information.
Strong attention to detail, analytical skills, and mathematical abilities.
Sound judgment and problem-solving abilities.
Ability to work independently and adjust priorities as needs change.
Clear and professional communication skills, including the ability to communicate by phone, email, and in person.
Ability to navigate multiple systems, adapt to new technology, and operate standard office equipment and computer applications.
Knowledge of banking terminology, products, and services.

Nice To Haves

Previous banking and balancing experience.
Working knowledge of Regulation E and Regulation CC guidelines.

Responsibilities

Review account activity to identify potential fraud.
Assess fraud risk and take appropriate action to help prevent losses.
Assist with fraud investigations, debit card disputes, deposit activity, and other fraud-related requests.
Provide knowledgeable and responsive support to customers.

Benefits

Health, dental, and vision insurance.
Health Savings Account with employer contributions.
Short- and long-term disability insurance.
Employer-paid life and AD&D insurance.
Voluntary life, flexible spending accounts, accident, critical illness, hospital indemnity, and legal insurance.
401(k) with employer match and profit sharing.
Paid time off.
Flexible scheduling and telecommuting options.
Education assistance program.
Product and service discounts.