Fraud Specialist
About The Position
The Fraud Specialist I is responsible for investigating fraud claims across multiple channels, including card transactions, ACH activity, checks, digital banking, and identity theft cases. This role ensures investigations are completed accurately and within regulatory timelines while providing clear communication and support to members throughout the process. Fraud Specialist I team members perform account actions such as provisional credits, account closures, card reissues, and fraud flags while maintaining complete and audit-ready documentation. The role also works closely with Operations, Member Services, Compliance, and other internal partners to resolve fraud-related issues and improve fraud-prevention efforts.
Requirements
- Two years of fraud investigation experience within a financial institution.
- Experience handling fraud cases involving debit/credit cards, ACH transactions, checks, digital banking, or identity theft.
- Graduation from an accredited senior high school or equivalent or GED.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to manage sensitive information with confidentiality and professionalism.
- Strong attention to detail and ability to follow structured procedures.
Nice To Haves
- Basic understanding of fraud-related regulations preferred or willingness to learn
Responsibilities
- Investigate fraud claims across multiple channels, including card transactions, ACH activity, checks, digital banking, and identity theft cases.
- Ensure investigations are completed accurately and within regulatory timelines.
- Provide clear communication and support to members throughout the fraud-resolution process.
- Perform account actions such as provisional credits, account closures, card reissues, and fraud flags.
- Maintain complete and audit-ready documentation for all fraud cases.
- Collaborate with Operations, Member Services, Compliance, and other internal partners to resolve fraud-related issues.
- Identify fraud trends and contribute meaningful insights that strengthen loss-prevention efforts.
- Protect members and the Credit Union from fraud-related losses.
- Deliver outstanding service and support during sensitive member situations.
- Identify recurring fraud trends and help strengthen fraud-prevention strategies.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
