Fraud Specialist

Vervent Inc•Sioux Falls, SD

5d•$17 - $23•Hybrid

About The Position

The Fraud Specialist I monitors account and transaction activity, investigates suspected fraud and unauthorized transactions, processes billing disputes, and takes appropriate account actions to reduce loss while supporting a positive customer experience. This role uses card servicing and dispute processing platforms to document investigations, manage cases, and complete work accurately and within established service, regulatory, and network requirements.

Requirements

Minimum 2 years of experience handling credit card fraud claims and billing disputes.
Strong analytical and investigative skills with the ability to identify fraud patterns, trends, and anomalies.
Strong attention to detail and ability to make accurate decisions in a fast-paced environment while maintaining productivity and quality standards.
High school diploma or equivalent required.
Hands-on experience using a card servicing platform and a dispute processing or case management platform is required.
Working knowledge of fraud claim and billing dispute workflows, including account research, case documentation, and resolution activities.
Strong analytical and investigative skills, including the ability to identify suspicious patterns, anomalies, and potential fraud trends.
Exceptional attention to detail and the ability to make accurate, timely decisions using established procedures and available information.
Effective written and verbal communication skills, with clear and complete case documentation.
Proficiency with Microsoft Excel and Word; ability to use Excel to organize, review, and analyze operational data.
Ability to adapt to changing fraud patterns, priorities, procedures, technology, and workload demands.
Ability to maintain professionalism, sound judgment, confidentiality, and dependable attendance.
Maintain acceptable attendance standards
Adhere to all company policies and procedures as stated within the company handbook.

Nice To Haves

Associate or bachelor’s degree preferred.
Experience with the specific platforms used by the organization is strongly preferred.
Experience with credit card issuer processing, card network dispute workflows, or consumer lending operations.
Experience researching unauthorized transactions and processing fraud claims or billing disputes from intake through resolution.
Familiarity with Visa and Mastercard dispute concepts, fraud reason codes, supporting documentation, and case time frames.
Experience working in a production environment with established quality, productivity, and service-level standards.
Experience recognizing fraud trends and escalating potential control gaps or coordinated fraud activity.

Responsibilities

Monitor fraud, security, exception, reopening, reinstatement, and other operational reports; review accounts for suspicious activity, patterns, and anomalies.
Investigate fraud claims and unauthorized transactions, document findings, and take appropriate account actions in accordance with procedures and delegated authority.
Process billing disputes accurately and timely in accordance with applicable Regulation Z requirements, card network rules, and departmental procedures.
Use card servicing platforms to research account history, review transaction and customer information, place or remove account controls, update account status, and document actions.
Use dispute processing or case management platforms to open, maintain, track, and resolve fraud and billing dispute cases, including required notes and supporting documentation.
Handle inbound calls or referrals involving lost or stolen cards, unauthorized activity, fraudulent applications, non-receipt issues, and compromised accounts, as assigned.
Review returned payments and related account activity for potential risk and apply appropriate blocks or escalations.
Research and respond to correspondence, automated consumer dispute verification requests, and inquiries from internal or external partners.
Complete account closures and other servicing actions accurately and within established service-level expectations.
Meet departmental standards for quality, productivity, attendance, documentation, and regulatory compliance.
Identify emerging fraud trends, recurring process issues, and control gaps; escalate concerns and recommend improvements to procedures or controls.
Protect confidential customer and company information and follow all applicable policies, procedures, and information-security requirements.
Perform additional duties as assigned.