Fraud Specialist I

Truist•Charlotte, NC

3d•Hybrid

About The Position

The Fraud Specialist I position involves performing research and loss mitigation efforts across multiple intake channels to decision Fraud Solution Service Delivery related cases and alerts. The role requires researching and analyzing account activity to assess risk levels and make decisions in accordance with applicable corporate and departmental policies and procedures. This position is currently remote but may transition to an in-office role in Charlotte, NC.

Requirements

High school diploma or equivalent education and related training
One year of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity
Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department
Strong investigative, analytical, and critical thinking skills
Strong work prioritization and time management skills
Strong interpersonal, communication and client service skills
Demonstrated proficiency in basic computer applications such as Microsoft Office software products
Ability to work in a high-stress, fast-paced, rapidly changing environment.
Ability and willingness to work flexible hours as required by the function

Nice To Haves

Associate Degree
Experience in investigation, law enforcement, or lending role
Knowledge of Fraud regulations and/or related compliance requirements, including reporting and record retention requirements
Experience in Fraud and/or compliance-related role, whether in a client facing or backroom/operational role

Responsibilities

Analyze and decision Fraud Solution Service Delivery related cases or alerts.
Utilize banking systems to investigate and research all transactional information to ensure that Fraud Solution Service Delivery requirements are met.
Conduct client research.
Use critical thinking skills to make well supported decisions relative to the alert type.
Utilize internal and external applications to assist in the investigation and research of all applicable alerts.
Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by Fraud Solution Service Delivery functions.
Support effective communication with internal and external partners or clients.
Participate in Fraud related training that may include webinars, periodicals and self-study in order to stay abreast of any related changing laws and regulations.