Fraud Solutions Consultant

ITS Inc • Des Moines, IA

6d • $24 - $34 • Remote

About The Position

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry. And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions. This is a remote position.

Requirements

• Experience working in banking, financial services, fraud, or compliance.
• Experience in using Microsoft Office and Teams.
• Verbal and written communication skills.
• Organization and time management skills.
• Attention to detail and accuracy.

Responsibilities

• Provide support for Fraud Advisors consultative services, facilitate sharing of client performance, provide fraud mitigation recommendations to lower risk and losses.
• Manage client relationships by demonstrating integrity, credibility, and subject matter level expertise.
• Manage client communication strategies with professional and timely feedback, weekly/monthly client meetings
• Support all areas of Fraud Operations client and cardholder support by handling inbound/outbound contacts, procedural support, and team member assistance.

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Life insurance and short- and long-term disability provided at no cost
• Time away from work – PTO, VTO, paid parental leave, and company holidays
• Educational assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed