Fraud Solutions Consultant

ITS Inc • Des Moines, IA

2d • $24 - $34 • Remote

About The Position

SHAZAM is looking for a Fraud Solutions Consultant to join their team. In this role, you will support financial institutions with fraud related summary reporting, analysis, and recommendations relative to ATM/debit card fraud management performance. This role will assess and propose case management and transaction decline strategies to protect participants' accounts and minimize the adverse financial risk to assigned client financial institutions. SHAZAM is a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions. This is a remote position with ideal candidates located in Des Moines, IA.

Requirements

• Experience working in banking, financial services, fraud, or compliance.
• Experience in using Microsoft Office and Teams.
• Verbal and written communication skills.
• Organization and time management skills.
• Attention to detail and accuracy.
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Responsibilities

• Provide support for Fraud Advisors consultative services, facilitate sharing of client performance, provide fraud mitigation recommendations to lower risk and losses.
• Manage client relationships by demonstrating integrity, credibility, and subject matter level expertise.
• Manage client communication strategies with professional and timely feedback, weekly/monthly client meetings
• Support all areas of Fraud Operations client and cardholder support by handling inbound/outbound contacts, procedural support, and team member assistance.

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Life insurance and short- and long-term disability provided at no cost
• Time away from work – PTO, VTO, paid parental leave, and company holidays
• Educational assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed