Fraud Services Lead

Credit Human•San Antonio, TX

6d•Onsite

About The Position

We are seeking a Fraud Services Lead for the Fraud Services Department. The Fraud Services Lead is responsible for implementing action plans for proactive fraud prevention, detection, and membership dispute resolutions. This includes managing systems to identify unreported fraud, analyzing industry trends, and guiding effective fraud prevention. The role supports the Fraud Services Manager in leading a team, ensuring integrity, efficiency, and staying updated on fraud trends. Additionally, the Fraud Services Lead gathers, sorts, and analyzes relevant documents and evidence to identify inconsistencies in transactions processed by the core system. The role also involves building, maintaining, and continuously improving service offerings that promote a culture of fraud prevention and detection within the organization. Furthermore, the Fraud Services Lead collaborates with other departments to ensure comprehensive fraud management strategies are in place, provides training and support to team members, and participates in the development of policies and procedures to enhance fraud prevention efforts. This role is crucial in safeguarding the organization's assets and maintaining the trust of its members.

Requirements

Customer service focus in a team environment
High School diploma or equivalent
Strong Leadership: Ability to lead and inspire teams towards achieving common goals.
Communication Skills: Exceptional written and verbal communication skills to effectively convey ideas and information.
Analytical and Problem-Solving Skills: Excellent ability to analyze complex situations, identify key issues, and develop effective solutions.
Research Skills: Strong proficiency in conducting thorough research to inform decision-making processes.
Relationship Building: Demonstrated capability to establish and maintain positive working relationships with team members and stakeholders.
Independence: Ability to work independently, showing initiative and self-motivation when required.
Organizational Skills: Highly organized, efficient, and detail-oriented in managing tasks and projects.
Proficiency in Microsoft Office: Advanced skills in Microsoft Office products, including Outlook, Word, Excel, and Access.
Adaptability: Willingness to learn and take on new responsibilities beyond the initial scope of the role.
Accounting Knowledge: Familiarity with accounting principles, including Debits, Credits, and General Ledger.
Financial Regulations: Knowledge of financial regulations, particularly Reg E.
Independent Learning: Demonstrated ability to acquire new skills and knowledge independently.

Nice To Haves

3 years of experience with a financial institution of comparable size
Management experience
Bachelor's degree in finance, accounting, or a related field (or equivalent work experience)
Certified Fraud Examiner (CFE) Designation.

Responsibilities

Implement action plans for proactive fraud prevention, detection, and membership dispute resolutions.
Manage systems to identify unreported fraud.
Analyze industry trends and guide effective fraud prevention.
Support the Fraud Services Manager in leading a team, ensuring integrity, efficiency, and staying updated on fraud trends.
Gather, sort, and analyze relevant documents and evidence to identify inconsistencies in transactions processed by the core system.
Build, maintain, and continuously improve service offerings that promote a culture of fraud prevention and detection within the organization.
Collaborate with other departments to ensure comprehensive fraud management strategies are in place.
Provide training and support to team members.
Participate in the development of policies and procedures to enhance fraud prevention efforts.
Investigate and resolve member disputes and claims, ensuring fair, effective, accurate and timely resolution.
Serve as a point of contact for all escalations within the Fraud Services department.
Assist and serve as the Dark Web Monitoring Application (i.e., Q6) Subject Matter Expert (SME).
Develop and implement new processes and procedures to enhance fraud prevention and detection capabilities.