Fraud Risk Officer USCC Co-Brand Partner and Product

Citi • Tampa, FL

1d • Onsite

About The Position

The Fraud Risk Officer is a strategic professional who stays abreast of developments within their field and contributes to directional strategy by considering their application in their job and the business. This role is recognized as a technical authority for an area within the business and requires basic commercial awareness. The Fraud Risk Officer will support the Risk Operations Fraud function covering credit and partner cards. They will establish and oversee the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks. The role involves monitoring goals through performance, risk, and relationship oversight of extended partnerships, and collaborating to resolve issues within partner contracts. The Fraud Risk Officer will develop and maintain relationships across business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment. This position has the ability to operate with a limited level of direct supervision, exercising independence of judgment and autonomy, and acting as a Subject Matter Expert (SME) to senior stakeholders and/or other team members. The successful candidate will be responsible for compiling business requirements, drafting project requests, coordinating project deliverables, and providing status updates on projects. Additionally, this role will lead the execution of large-scale projects for the business. The Fraud Risk Officer will coordinate with key stakeholders in the Risk Operations Fraud teams to develop business requirements and strategies for mitigating fraud risk, ensure appropriate business cases are in place for all projects, and that prioritization and timelines are clearly communicated. They will support implementation and project management for projects ranging from small deliverables to large-scale infrastructure changes, represent the Risk Operations Fraud team on project meetings, identify key impacts, manage follow-ups, and escalate concerns as needed to keep projects on track. The role also includes facilitating project review meetings with Risk Operations leadership to provide project updates, outlining key deliverables, timelines, and milestones, and determining prioritization of work efforts. The Fraud Risk Officer manages the approval process for new projects and ensures appropriate sign-off for change is in place for audit tracking purposes. They will review sizing estimates from IT and projected timing for project deliverables to assess planning and set expectations. The role also includes performing other duties and functions as assigned and appropriately assessing risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements

• 6-10 years Fraud Risk experience and exposure to Financial Services industry.
• Credit Card and/or Retail Banking experience preferred.
• Risk/Fraud Management Experience.
• Bachelor’s/University degree or equivalent experience.

Nice To Haves

• Analytical Thinking
• Constructive Debate
• Controls Design
• Escalation Management
• Issue Management
• Operational Risk
• Policy and Procedure
• Policy and Regulation
• Risk Controls and Monitors
• Risk Identification and Assessment

Responsibilities

• Managing the end to end fraud process across USCC Co-brand Partner and Product.
• Supporting the Risk Operations Fraud function covering credit and partner cards.
• Establishing and overseeing the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Monitoring goals are met through performance, risk and relationship oversight of our extended partnerships.
• Collaborating to resolve any issues which fall within the terms of the partner contract.
• Developing and maintaining relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment.
• Compiling business requirements, drafting project requests, coordinating project deliverables, and providing status updates on projects.
• Leading the execution of large scale projects for the business.
• Coordinating with key stakeholders in the Risk Operations Fraud teams to develop business requirements and strategies for mitigating fraud risk.
• Ensuring appropriate business cases are in place for all projects and that prioritization and timelines are clearly communicated.
• Supporting implementation and project management for projects ranging from small deliverables to large scale infrastructure changes.
• Representing Risk Operations Fraud team on project meetings and identify key impacts, manage follow ups and escalate concerns as needed to keep projects on track.
• Facilitating project review meetings with the Risk Operations leadership team to provide project updates outlining key deliverables, timelines and milestones, as well as determine prioritization of work efforts.
• Managing approval process for new projects and ensure appropriate sign-off for change is in place for audit tracking purposes.
• Reviewing sizing estimates from IT and projected timing for project deliverables in order to assess planning and set expectations.
• Performing other duties and functions as assigned.
• Appropriately assessing risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees