Fraud Prevention Officer

RBC•Vancouver, BC

1d•Hybrid

About The Position

As a Fraud Prevention Officer, you will be responsible to support RBC Royal Bank's Client First strategy and deliver a superior Client experience by providing quality service to Client's and enhancing RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions. This is an entry-level position open to applicants from Montreal, Toronto, and Vancouver. You will maintain a pro-active approach, mitigating fraudulent activity at the source, ensuring operational risk/loss is mitigated and negative client impact and experience is kept to a minimum. You will take full accountability for the quality and accuracy of day-to-day job responsibilities, tasks, and activities, ensuring a balanced focus on enhanced client experience, efficiency, and effectiveness, and operational risk. You will provide consistent service within established benchmarks, contributing to the achievement of business Service Level Agreements (SLA’s).

Requirements

Strong investigative & analytical mindset
Proven ability to focus on time-sensitive cases, meet deadlines and Service Level Agreements
Strong communication and computer skills
Sense of Urgency and Change Management - embraces and easily adapts to change
Simplification & Efficiency - working with an innovative mindset to simplify the way we do business
Commitment to flexible work schedules and locations based on Operations, hours of business and availability, including statutory holidays
Ability to work flexible shifts within a 24/7 work environment, including weekends and holidays
Required to work overnight shifts Monday to Sunday between 10pm and 8am

Nice To Haves

Fraud experience
Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.

Responsibilities

Support RBC Royal Bank’s Client First strategy and deliver superior experience by providing quality service to Clients.
Enhance RBC Financial Group’s risk mitigation strategy through analysis and investigation of potential fraud transactions via various channels.
Maintain a pro-active approach, mitigating fraudulent activity at the source.
Ensure operational risk/loss is mitigated and negative client impact and experience is kept to a minimum.
Take full accountability for quality and accuracy of day-to-day job responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk.
Provide consistent service within established benchmarks contributing to achievement of business Service Level Agreements (SLA’s).