Fraud Investigations Officer

First Merchants Brand•Greenwood, IN

1d•Onsite

About The Position

First Merchants Bank is seeking a Fraud Investigations Officer to join their team. This position involves managing customer fraud investigation cases, ensuring compliance with all policies and procedures, as well as all applicable state and federal banking regulations, to minimize loss exposure to the Bank and its customers. The role also includes administering and ensuring compliance of the institution's Security Program, preparing and submitting Security Program/Fraud report statistics, serving as a contact for fraud-related questions, and working with various internal teams on matters impacting their authority. The officer will ensure timely communication of security/fraud threats, assist in developing loss control and anti-compromise measures, complete Questionable Activity Reports (QARs), oversee the filing of criminal cases with law enforcement, and serve as a liaison between the bank and local/federal law enforcement authorities. Additionally, the role involves serving on the SAR Committee, investigating suspected internal and external criminal violations, and attending court hearings and answering subpoenas as assigned. First Merchants is guided by a philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities they serve, with a vision to enhance the financial wellness of diverse communities and a mission to be the most responsive, knowledgeable, and high-performing financial organization for clients, teammates, and shareholders. They are committed to attracting and engaging diverse teammates and believe in the power of inclusion and belonging.

Requirements

Bachelor's degree in business, management, criminology, or a related field OR associate degree / two years of college + two (2) years of related work/military experience OR four (4) years of related work/military experience (plus any additional required experience).
A minimum of three (3) years of experience conducting fraud investigations, financial crimes investigations and/or law enforcement investigations.

Responsibilities

Manage customer fraud investigation cases, ensuring compliance with all policies and procedures, as well as all applicable state and federal banking regulations, minimizing loss exposure to the Bank and the Bank’s customers.
Administer and ensure compliance of all segments of the institution's Security Program and its supporting policies, standards, guidelines and procedures, sharing areas of improvement whenever noted.
Prepare and submit Security Program/Fraud report statistics to Director of Bank Protection at least quarterly.
Serve as contact for fraud-related questions and work with Regional Presidents, Market Leaders, Banking Center Management, and Commercial Team members on matters that impact their line of authority. (Continually communicating with Director of Bank Protection).
Ensure that all security/fraud threats are communicated timely and prevention techniques are trained and practiced.
Assist in the continual development of loss control and anti-compromise measures to protect general assets, proprietary information and processes.
Complete Questionable Activity Reports (QARs) for Fraud Cases, ensuring QARs are completed on cases owned by other fraud team members.
Oversee filing of criminal cases with law enforcement and serve as liaison between bank and local and federal law enforcement authorities.
Serve on SAR Committee representing Bank Protection Team and presenting Bank Protection QARs.
Assist in investigating suspected internal and external criminal violations including fraud, counterfeiting, suspicious incidents and policy violations that may become security issues to help mitigate risk and minimize loss to the bank and proceed with legal/criminal/civil actions if necessary attempting to recover directly (by phone and letter).
Attend all court hearings and answer subpoenas as assigned.