Fraud Prev & Detect Lead

BOK Financial•Mesa, AZ

19d•Onsite

About The Position

Keeping our customers safe from fraud is critical to the success of our operation. If you are looking for a job that combines your passion for analytical thinking and problem solving with ample opportunity for growth, you've come to the right place. The Fraud Prevention and Detection Team Lead will be responsible for supporting the fraud detection and prevention efforts of the organization. The position requires a strong understanding of fraud prevention techniques, data analysis, and collaboration skills. Collaborate with cross-functional teams to develop and implement fraud detection strategies and procedures to mitigate organizational risk, including but not limited to timely filing of government reports required by the Bank Secrecy Act, Reg CC Hold Letters, Reg E customer notifications, and customer complaints.

Requirements

Bachelor’s Degree in Business Related field and 3-5 years related experience in Fraud Services or 5-7 years’ equivalent experience in bank operations or an equivalent combination of education and experience.
Extensive knowledge of banking operations and delivery systems.
Extensive knowledge of Reg CC, Reg E, FCRA ID Theft, Visa and NACHA rules and regulations pertaining to fraud and disputes.
Ability to effectively plan time, method, manner and sequence of work assignments.
Must provide excellent internal and external service to all contacts on a consistent basis.
Expert knowledge and understanding of all facets of banking
Advanced knowledge of financial institution fraud operations including but not limited to new account fraud, card fraud, ACH, A2A, P2P, counterfeit checks
Advanced knowledge of the Bank Secrecy Act related to suspicious activity reporting
Strong ability to research and resolve complex problems
Excellent analytical and reasoning skills with a demonstrated ability to identify potential problems, collect data, establish facts, and draw conclusions regarding BSA / AML suspicious activity monitoring and reporting.
Investigate and research potentially suspicious customer activities effectively arriving at sound risk based conclusions.
Strong oral and written communication skills to effectively represent self and BOKF
Strong working knowledge of accounting principles
Expert Excel and Word experience

Responsibilities

Serve as the second level of escalation for fraud-related cases, providing expert analysis and strategic guidance to identify and mitigate organizational risk while resolving complex problems.
Perform investigations and follow up of suspected and/or confirmed fraudulent activity documenting cases within the fraud case management system.
Lead investigations working with members of Compliance, Corporate Security, Cyber Security, Legal and on occasion, outside Law Enforcement Agencies.
Provide project management support including internal and external testing and examining impacts to fraud prevention/detection controls for projects with fraud-related impacts.
Monitor performance metrics and quality standards related to fraud detection and prevention to ensure objectives are met, while assisting with employee training and periodic updates on fraud related topics as needed.
Develop and drive the creation, documentation, and implementation of procedures, practices, and work methods to support effectiveness, efficiencies, and process improvements.
Review fraud attacks and industry trends to recommend deterrence strategies to mitigate fraud loss.
Foster strong relationships with other financial institutions, Compliance, and legal to optimize fraud detection and prevention efforts.
Reconcile fraud cases on a weekly basis, ensure critical case details are correct, and file all appropriate Suspicious Activity Reports timely with the Financial Crimes Enforcement Network (US Treasury Department) and in accordance with Bank Secrecy Act regulatory requirements.
Perform and/or monitor fraud control execution, respond timely to inquiries related to Fraud Prevention and Detection from Quality Control, Compliance, Audit and regulatory agencies.
Responsible for validation of loss against GL to include determining and/or recommending loss reconciliation and write off situations.