Fraud Operations Specialist (m/f/d)

Pliant

1d • Remote

About The Position

Pliant is building a new Fraud Operations Team and is looking for a Fraud Operations Specialist to support real-time monitoring, fraud detection, and critical incident response across their card and payment operations. This role involves monitoring live transactions, validating and triaging fraud alerts, participating in incident management, analyzing data to identify trends, and collaborating with various internal teams. The position requires a hands-on approach to fraud monitoring and payment incident handling within a high-growth fintech environment.

Requirements

• 2–3 years of experience in fintech, payments operations, fraud monitoring, or a related support function.
• Solid understanding of card payment flows, fraud scenarios (e.g., card testing, phishing, credential stuffing), and payment APIs.
• Hands-on experience with SQL and basic use of Python (e.g. data cleanup, automation scripts).
• Familiarity with alerting or monitoring tools and experience with incident response workflows and using ticketing systems.
• Strong attention to detail, ability to work independently under pressure, and comfort handling live production environments.
• Excellent written and verbal communication skills in English.
• Willingness to work on a fixed shift that includes weekend rotations.

Responsibilities

• Monitor live card transactions and payment flows, focusing on unusual patterns and automated alerts related to fraud (e.g. brute force, card testing, phishing attempts).
• Validate and triage alerts independently, escalate where needed, and follow internal playbooks.
• Work with fraud and engineering teams to continuously improve alert accuracy and detection logic.
• Participate in managing fraud- or system-related incidents — investigate, coordinate internal communication, and document the process.
• Contribute to root cause analysis (RCA) and post-incident reviews for continuous improvement.
• Use SQL and basic Python to extract and analyze data related to transaction anomalies, false positives, or recurring issues.
• Support in identifying emerging fraud trends or vulnerabilities in payment flows.
• Work closely with Engineering, Compliance, and Customer Relations teams during live escalations.
• Help refine monitoring dashboards and internal documentation to make processes more robust and scalable.
• Contribute ideas for process automation and fraud model enhancements.

Benefits

• Attractive remuneration and benefits package
• Flexibility and possibility to work remotely
• Pliant Card with monthly credit to explore the product and enjoy food with colleagues

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed