Fraud Operations Manager

Trovy•Salt Lake City, UT

1d•$90,000 - $120,000•Onsite

About The Position

We’re seeking a Fraud Operations Manager to own fraud risk operations across Trovy’s HELOC card product. You’ll manage credit card disputes, oversee transaction authorizations, lead fraud reviews across origination and servicing, and build the operational infrastructure that keeps the card program running cleanly for borrowers and the business. This role requires deep card issuer experience: you know how card fraud works end-to-end and can move from hands-on investigation to policy recommendation without missing a beat. You’ll work closely with our BIN sponsor, card network, and internal teams, with direct influence over how Trovy’s fraud controls evolve. This is a high-ownership, operator role with meaningful growth potential as the portfolio scales.

Requirements

5+ years of experience in fraud or card operations at a card-issuing fintech or bank required.
Hands-on experience with credit card disputes and chargebacks, including Mastercard/Visa network rules and Reg E/Z
Strong command of card fraud types (CNP, ATO, synthetic identity, friendly fraud) and end-to-end investigation and disposition workflows, including SAR referral
Experience with fraud tooling platforms, Feedzai, Sardine, Sift, or similar, and the ability to evaluate and optimize them
Familiarity with BIN sponsor relationships and card network compliance requirements
Able to recommend fraud policy changes, build processes from scratch, and operate with autonomy in a fast-moving environment

Responsibilities

Manage end-to-end dispute and chargeback operations, from intake and investigation through provisional credit decisions and network responses via Trovy's BIN sponsor
Maintain dispute tracking and reporting, including aging, resolution rates, root cause trends, and cardholder outcomes
Develop and refine dispute procedures to meet network timeframes and regulatory obligations, and recommend policy changes to reduce dispute volume over time
Monitor card authorization activity, including declines, system exceptions, and velocity flags
Triage and resolve authorization issues in coordination with the card processor and BIN sponsor
Maintain authorization rules documentation, track performance metrics, and escalate anomalies to leadership and bank partners
Conduct manual fraud reviews across origination and servicing, covering identity verification, ATO, synthetic identity, and first-party fraud
Make disposition decisions on fraud cases and escalate appropriately to compliance, legal, or law enforcement when warranted
Maintain case documentation and SAR-referral workflows, and coordinate with origination and credit teams on fraud signals that affect underwriting
Analyze fraud loss trends and recommend changes to rules, velocity controls, and detection logic
Evaluate and optimize third-party fraud tooling, and flag gaps in coverage
Develop fraud policy documentation and support reporting to Trovy's BIN sponsor and card network
Build and maintain operational runbooks and deliver regular fraud and dispute performance readouts to leadership
Partner with compliance on Regulation E/Z obligations, network rules adherence, and any regulatory inquiries related to card operations
Support audit and exam preparation related to card operations and fraud controls