Fraud Operations Analyst

U.S. Bank

23h

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Monitors account activity to identify fraudulent financial transactions and violations. Secures accounts to prevent losses. Works with internal departments to validate that charges are authorized. Works with merchants to resolve customer service issues or fraudulent activity. Maintains merchant processing statistics and records. Reviews accounts for potential check fraud. Analysts will review accounts and items deposited to determine if we need to take actions on the account to mitigate fraud risk.

Requirements

High school diploma or equivalent
Typically three to five years of related work experience

Nice To Haves

Ability to interpret technical and administrative instructions to answer recurring questions and use as a guide in solving similar problems or situation
Experience with loss mitigation
Effective verbal and written communication skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Technical or trade school certificate in business or computer science preferred

Responsibilities

Monitors account activity to identify fraudulent financial transactions and violations.
Secures accounts to prevent losses.
Works with internal departments to validate that charges are authorized.
Works with merchants to resolve customer service issues or fraudulent activity.
Maintains merchant processing statistics and records.
Reviews accounts for potential check fraud.
Review accounts and items deposited to determine if we need to take actions on the account to mitigate fraud risk.

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension