Fraud Operations Analyst

TIAA • Frisco, TX

2d • $28 - $31 • Onsite

About The Position

The Fraud Operations Analyst I supports monitoring of customer financial accounts against various fraud prevention strategies. The role also supports addressing fraud concerns reported by clients and associates. This job escalates suspicious activity that may be risky to the financial institution and customers. Working under direct supervision, this job provides first level review and investigation actions that mitigate threats of fraud.

Requirements

• No Experience Required
• SRC Indicator: NRF
• Physical Requirements: Sedentary Work
• 5IC Operations and/or phone center experience
• Working knowledge of fraud industry practices
• Demonstrated ability to interpret data and assess reasonability
• Analytical skills with the ability to solve complex problems and execute on solutions
• Strong and proven interpersonal and relationship skills
• Strong and proven written and verbal communication skills
• Knowledge using Generative or Traditional AI software solutions or tools

Nice To Haves

• University (Degree) Preferred
• FINRA Registrations
• Adaptability
• Collaboration
• Customer Engagement
• Data-Based Decision Making
• Detail-Oriented
• Prioritizes Effectively
• Story Telling
• Strategic Thinking
• TIAA Products/Services Acumen

Responsibilities

• Places outbound calls to validate fraud detection alerts with clients.
• Answers inbound calls from customers or associates calling to report potential fraudulent activity on their accounts.
• Documents investigation actions and mitigation actions.
• Researches customer claims and gathers evidence regarding potential fraud activity.
• Provides control feedback to continually improve efficacy.
• Works with customers to verify account activity.

Benefits

• superior retirement program
• highly competitive health, wellness and work life offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level