Fraud Monitoring Specialist

Regis Remote Office

3d

About The Position

The Fraud Monitoring Specialist is responsible for the review and monitoring process of incoming and outgoing payments to identify trends and mitigate fraud losses. Performs a review of exception items for all incoming and outgoing payments. Analyzes suspicious activities on customer accounts that may deviate from the norm and research transaction history for customer patterns. Identifies, analyzes, and monitors transactions to identify as fraudulent. Escalate Cases/Alerts for further actions and validation and return the transactions if required. Responds to inquiries from the branches and assists them with their requests. This position ensures preventative measures are carried out to comply with current rules, regulations and internal policies pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.

Requirements

• High school diploma and three (3) years of banking, or related financial customer service experience; or equivalent combination of education and experience.
• Some experience in working with numbers, and or account balances.
• Advanced English and Spanish.
• Computer knowledgeable in MS Software, (e.g. Excel, Word, and Outlook) is required.

Nice To Haves

• Knowledge of payment rules and regulations is preferred.
• Knowledge with Jack Henry Silverlake System is preferred.

Responsibilities

• Review and monitor incoming and outgoing payments to identify trends and mitigate fraud losses.
• Perform a review of exception items for all incoming and outgoing payments.
• Analyze suspicious activities on customer accounts that may deviate from the norm and research transaction history for customer patterns.
• Identify, analyze, and monitor transactions to identify as fraudulent.
• Escalate Cases/Alerts for further actions and validation and return the transactions if required.
• Respond to inquiries from the branches and assist them with their requests.
• Ensure preventative measures are carried out to comply with current rules, regulations and internal policies pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED