Fraud Manager

Kennebunk Savings•Kennebunk, ME

7d•$89,301 - $140,202•Onsite

About The Position

The Fraud Program Manager plays a key role in identifying, investigating, and mitigating fraudulent activity while serving as a trusted advocate for customers impacted by or concerned about fraud. This role blends strong analytical skills and knowledge of fraud trends with a customer-first mindset, acting as a primary point of contact throughout the fraud response and resolution process. In addition to proactive fraud monitoring and collaboration across teams to drive timely outcomes, the incumbent addresses customers’ broader needs through effective problem resolution and a strong understanding of customer products and promotions. Through clear communication, sound judgment, and empathetic service, they help preserve customer trust and reinforce a strong culture of care and accountability.

Requirements

Bachelor’s degree in business or accounting/or equivalent work experience
5+ years of experience in financial crime investigations
In-depth knowledge of fraud schemes related to the banking industry
Demonstrated ability to lead change and influence cross-functional stakeholders
Skilled in/Proficiency with Verafin, COCC, Sugar and Client Central
Display high level of regard for trust and confidentiality
Ability to develop and maintain positive relationships with internal business partners, auditors and examiners.
Proficiency in Microsoft Office Products
Display strong written and verbal communication skills
Display strong organization skills and the ability to multi-task to meet established deadlines
Demonstrate a high level of accuracy and attention to detail
Effectively uses critical thinking and analytical skills to solve technical, as well as non-technical problems
Prior knowledge of laws that apply to the financial services industry is preferred (I.E. BSA, Funds Availability, Privacy)
Ability to adapt to change
7+ years of experience working at a bank, regulatory agency (federal or state), trade association, or financial institution is preferred or a commensurate combination of education and experience.
Knowledgeable in financial crime concepts and investigation disciplines.
7+ years of increasingly responsible experience in management capacities.
Experience in a professional, service focused and fast-paced environment.
Possesses one or more of the following certifications: Certified Fraud Examiner (CFE), Certified Anti-Fraud Professional (CAFP) or Professio9nal Fraud Investigator (PFI)in areas relating to financial crimes.

Responsibilities

Provide strategic planning and execution for the bank’s fraud risk management program, overseeing prevention, detection, investigation, and resolution.
Serve as the organization’s subject matter expert on fraud risk, representing the organization with regulators, committees, and board-level subcommittees.
Ensure fraud policies, controls, and response strategies align with the bank’s Core Values, regulatory standards, and high-touch customer experience expectations and delivery.
Regularly update leadership on emerging fraud risks, trends, and control gaps to inform enterprise risk decisions.
Collaborate with internal business partners to ensure the bank’s fraud policies, standards, and response frameworks are consistently applied across the organization.
Act as a key escalation point for high-risk customer fraud cases, ensure thoughtful remediation and resolution while preserving the customer’s trust.
Partner with Customer Care, Operations and other leaders to embed fraud empathy, clarity, and consistency into all customer-facing interactions.
Serve as a customer advocate by balancing risk mitigation with customer experience.
Build and maintain relationships with law enforcement, industry groups, peer institutions, and organizational teams to enhance the collective fraud prevention efforts.
Act as a public-facing fraud expert when appropriate, supporting thought leadership and customer/ community education initiatives.
Serve as a liaison between Fraud, Operations, Customer Care, Legal, Compliance, Marketing, Information Security and Risk teams.
Partner with key business stakeholders to strengthen the bank’s resilience against fraud and emerging financial crimes through ongoing optimization of current fraud mitigation platforms, controls, and practices, while identifying, evaluating, and advancing new technologies that improve fraud detection, prevention, and response and reduce operational, financial, and reputational risk.
Oversee fraud metrics, dashboards, and performance reporting to monitor trends, emerging scams, operational effectiveness, and loss exposure.
Lead the bank’s response to complex and high-impact fraud events, including root cause analysis and remediation strategies while ensuring rapid, consistent and knowledgeable handling of fraud incidents.
Oversee fraud investigation workflows, escalation protocols, and customer remediation processes to ensure accuracy, timeliness, and consistency.
Supervise fraud-related operational programs ensuring alignment with risk appetite.
Provide executive-level guidance and reports during major fraud incidents and crises.
Ensure compliance with company policies, audit requirements, security standards, budgets, and regulatory obligations.
Design, oversee, and deliver fraud awareness and response training for employees, ensuring teams are equipped to identify fraud, manage customer conversations, and escalate appropriately.
Coordinate with internal stakeholders to develop and deliver fraud mitigation best practices and risk reduction strategies for customers.
Ensure staff maintain strong working knowledge of bank products, services, and fraud controls to support effective customer communication and issue resolution.
Foster a culture of vigilance, accountability, and continuous learning within the fraud and operations teams.
Provide ongoing coaching and feedback to reinforce sound decision‑making and consistent application of fraud policies.
Mentor direct reports supporting leadership development and decision-making skills.
Coach team members to strengthen competencies, improve performance, and pursue professional and educational growth opportunities.
Provide daily management oversight, set clear priorities, and drive on‑time delivery of departmental initiatives.
Support mentoring and coaching of team members as needed to expand organizational talent pipelines.
Cultivate an engaged, collaborative team environment through open communication, team-building activities, and direct management of performance concerns.
Ensure departmental compliance with all applicable policies, procedures, and regulatory requirements.
Promote the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer.
Understand, support and adhere to applicable organizational policies/procedures and state/federal regulations.
Consistently emphasizes the importance of teamwork in the department and company at large.
Responsible for keeping abreast of company news and information.
Responsible for completing required training and policy review.
May serve on various committees.
Willingness to take on additional tasks and duties.