Fraud Manager

PNC Bank • Denver, CO

5d • $80,000 - $178,250 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position]. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Leads a team in the proactive detection, investigation and prevention of fraud loss across the company while balancing customer experience, fraud risk and regulations. Manages a team of fraud analysts/experts. Balances customer experience with fraud mitigation across the company by acting as business partner liaison for vision, strategy and reporting. Defines and drives the definition of fraud vision, strategy, policy and process for the company. Proactively monitors emerging fraud trends and industry best practices to support fraud management strategies. Defines business requirements for new fraud tools, capabilities and data sources. Leads a team in the process ownership, improvement, and efficiency of fraud activities. Collaborates with internal and external partners, including law enforcement as necessary, ensuring compliance with relevant laws and regulation standards. Oversees fraud risk assessment and controls program and education program. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree.
• Industry experience is typically 8+ years.
• At least 5 years of prior management experience is typically required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Analytical Thinking
• Customer Solutions
• Decision Making
• Operational Risks
• Problem Resolution
• Researching
• Risk Mitigation Strategies
• Higher level education such as a Masters degree, PhD, or certifications is desirable.

Responsibilities

• Leads a team in the proactive detection, investigation and prevention of fraud loss across the company while balancing customer experience, fraud risk and regulations.
• Manages a team of fraud analysts/experts.
• Balances customer experience with fraud mitigation across the company by acting as business partner liaison for vision, strategy and reporting.
• Defines and drives the definition of fraud vision, strategy, policy and process for the company.
• Proactively monitors emerging fraud trends and industry best practices to support fraud management strategies.
• Defines business requirements for new fraud tools, capabilities and data sources.
• Leads a team in the process ownership, improvement, and efficiency of fraud activities.
• Collaborates with internal and external partners, including law enforcement as necessary, ensuring compliance with relevant laws and regulation standards.
• Oversees fraud risk assessment and controls program and education program.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

What This Job Offers

• Job Type: Full-time
• Career Level: Manager