Fraud Manager III

JPMorgan Chase & Co. • San Antonio, TX

10d

About The Position

As a Vice President within Electronic Money Movement (EMM) Fraud Prevention at JPMorganChase, this role provides leadership in protecting customers and the firm from fraud, scams, account takeover, and financial crime across payment channels including wires, ACH, Zelle, RTP, and emerging payment technologies. The role develops and executes fraud prevention strategies that balance customer protection, operational effectiveness, risk management, and business growth.

The position partners across Fraud, Risk, Controls, Compliance, Product, Technology, Operations, and Executive Leadership to identify emerging threats, modernize fraud prevention capabilities, and drive enterprise-wide initiatives. Its leadership influences strategic priorities, operational readiness, organizational effectiveness, and the future direction of fraud prevention. Success is measured by fraud loss prevention, scam disruption effectiveness, operational transformation, employee development, innovation delivery, and execution of enterprise fraud risk strategies.

Requirements

• Minimum of 10 years of experience or equivalent expertise in fraud prevention, financial crimes, risk management, payments, operations, or related disciplines.
• Demonstrated experience leading large-scale teams, complex operations, and strategic business initiatives within a highly regulated environment.
• Deep understanding of fraud schemes, scam typologies, account takeover activity, authentication controls, payment risk, and customer protection strategies.
• Proven ability to develop and execute enterprise-level strategies that balance risk mitigation, customer experience, operational efficiency, and business objectives.
• Strong analytical and strategic thinking skills, with experience leveraging data and performance metrics to identify opportunities and drive business outcomes.
• Experience influencing senior executives and leading cross-functional initiatives involving Product, Technology, Risk, Controls, Compliance, and Operations partners.
• Demonstrated success leading organizational change, operational transformation, and innovation initiatives.
• Exceptional communication, stakeholder management, and executive presentation skills.
• Proven ability to develop talent, build leadership capability, and create a culture of accountability, innovation, and continuous improvement.
• Expertise in using data analytics, emerging technologies, and industry-leading fraud prevention practices to strengthen customer protection and operational performance.

Nice To Haves

• Experience supporting or leading fraud prevention programs across multiple payment channels and customer segments.
• Experience managing regulatory examinations, audits, and control assessments.
• Track record of delivering measurable fraud loss reduction, operational efficiency improvements, and enterprise transformation outcomes.
• Advanced understanding of emerging payment ecosystems, digital banking trends, and evolving fraud threats.

Responsibilities

• Lead large-scale fraud operations and customer protection programs, ensuring effective risk management, operational excellence, and superior customer outcomes.
• Partner with Product, Technology, Risk, Controls, and Compliance teams to design, implement, and govern fraud prevention capabilities, authentication solutions, decision-support tools, and emerging payment controls.
• Monitor fraud trends, emerging threats, regulatory developments, and industry practices to proactively identify risks and implement appropriate controls.
• Influence executive decision-making by translating complex fraud, operational, and customer protection challenges into actionable business strategies and investment priorities.
• Lead organizational transformation initiatives that improve productivity, decision quality, customer experience, and fraud prevention outcomes.
• Build and develop high-performing leadership teams through coaching, succession planning, talent development, and employee engagement initiatives.
• Establish and monitor key performance indicators, risk metrics, and business outcomes to ensure effective execution of fraud prevention strategies and operational objectives.
• Serve as a trusted advisor to senior leadership, representing fraud prevention interests in governance, audit, regulatory, and strategic planning discussions.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed