Fraud Management Specialist

Jeanne D Arc Credit Union•Lowell, MA

14h•$22 - $33

About The Position

The Fraud Management Specialist supports activities for monitoring, analyzing, and investigating financial transactions to detect and prevent fraudulent activities. This role involves the use of advanced fraud detection tools and techniques to identify suspicious patterns and mitigate risks in real-time. This Fraud Management Specialist collaborates with other departments to implement effective fraud prevention strategies and to ensure compliance with regulatory standards. Additionally, this position provides in-person, phone or online support to members reporting fraudulent transactions, taking ownership of a fraud case to create a satisfactory member experience.

Requirements

Two or more years of experience in fraud detection or financial services.
Strong analytical, investigative, and critical thinking skills.
Excellent communication skills and attention to detail.
Ability to remain calm and professional on member calls and other communications while maintaining strict adherence to data privacy and confidentiality.
Familiarity with fraud detection software and databases and Microsoft Office tools.

Nice To Haves

Bachelor's degree in finance, business administration, criminal justice, or related field preferred or an equivalent combination of education and experience.

Responsibilities

Prepare and work assigned fraud cases to ensure case materials support resolution and member reimbursement actions, as warranted.
Perform analytical reviews of financial transactions deemed at risk; identify point(s) of compromise and initiate fraud case as appropriate.
Collaborate with other business units to identify opportunities for enhanced fraud controls across delivery channels (in-branch, ATM, online banking, etc.).
Monitor and triage daily fraud alerts and help desks.
Work with law enforcement and other agencies as assigned.
Prepare statistical reports and tracks fraud analytics.
Perform other duties as required.