Fraud Management Department Manager

Hawaii State Federal Credit Union • Honolulu, HI

5d • $97,200 - $127,575 • Onsite

About The Position

We are seeking an experienced Fraud Management Department Manager. As the leader of Fraud Management, you understand how to mitigate, control and plan ahead on proactively prevent and handle fraud. You'll be the primary expert on how to stop fraud as it occurs and educate others on proactive prevention of fraudulent cases. The Fraud Management Department Manager serves as the first line of defense, and reports directly to the Enterprise Risk Division Manager. This position is located at our HSFCU Headquarters in Downtown Honolulu.

Requirements

• 5+ years of progressive experience in one (or more) of the following: fraud prevention, fraud investigations, financial crimes, risk management, compliance, financial services or related field.
• 1+ year of managerial experience leading a team.
• Strong understanding of financial institution operations, procedures and regulatory knowledge.
• Experience in program development and management.

Nice To Haves

• Experience in payment systems.
• Previous experience in reporting and data analytics.

Responsibilities

• Fraud Prevention & Control Execution: design, implement and continuously optimize fraud prevention strategies and controls.
• Fraud Detection & Monitoring: Responsible for monitoring fraud analytics and proactive surveillance capabilities to identify suspicious activity, emerging fraud schemes and potentially unauthorized transactions.
• Fraud Investigation & Case Management: handle escalated fraud cases that are high priority and advanced complexity.
• Operational Fraud Decisioning: make decisions regarding claims, account closures and other potential actions to mitigate fraudulent losses.
• Fraud Operations Reporting: report operational fraud metrics to division and relevant business units.
• Develop and deliver fraud training & organizational awareness.

Benefits

• Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
• Health Coverage: We've got you covered: full-time employees receive 100% coverage for medical and dental premiums, plus 50% towards covering your family members. Pre-tax deductions for your Flexible Spending Plan can be added on as early as 6 months in.
• Paid Time Off: Enjoy 13 paid holidays each year, plus Election Day and up to 2 full days off for Community Service. Your hard work is rewarded with an increase in PTO accrual with every year you're employed.
• Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions including a 6% match and profit sharing after your first year.
• Transportation Subsidy: We make your daily commute stress-free. Receive 100% bus pass reimbursement or up to $100 subsidy towards parking and Pre-Tax deductions.
• Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed