Fraud Mangement -Business Performance

HSBC•St Helier, St Helier,JE

5d•Remote

About The Position

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We’re currently seeking an experienced professional to join our team in the role of CIIOM Fraud Management- Business Performance. As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Requirements

Strong experience within Fraud/ Fraud Management & controls is essential
Operational execution & incident leadership
Governance, audit & risk management: Maintain strong control discipline, supporting risk and controls, audit remediation and producing clear, high-quality papers for governance forums on key risks, issues and emerging trends.
Proven Stakeholder management and influencing skills

Responsibilities

Own oversight of IWPB fraud owned controls (including application fraud and money mule controls), ensuring threats are identified, assessed and actioned accurately and promptly in line with policy, regulatory and service standards.
Lead operational control execution and major incident response, providing SME guidance on complex cases/investigations, lead major incidents and ensure customer outcomes are evidence-based, proportionate and well documented.
Drive service quality and continuous improvement by monitoring SLAs, KRIs and MI, spotting trends/root causes and implementing control/process enhancements to reduce losses and improve customer experience.
Maintain strong governance and control discipline, supporting risk and controls activity, audit remediation, and producing clear, high-quality submissions for governance forums on key risks, issues and emerging trends.
Partner with Operations, Regional/UK Fraud, Product and Change teams to embed “fraud risk by design” into new initiatives, influencing stakeholders through data-led insight and constructive challenge.