Fraud Lead (12-month contract)

Rakuten Kobo Inc.•Toronto, ON

4d•Hybrid

About The Position

Rakuten Kobo Inc. is looking for a Fraud Lead (12 month contract) to join our Risk Management team! Reporting to the Senior Manager Service Management & Security, this role will play a vital part in protecting Rakuten Kobo Inc’s e-commerce platform from fraudulent activities. The Fraud Lead will oversee the management of payment gateway fraud detection engines, provide in-depth trend data analysis, and establish best practice KPI’s for the overall monitoring and reduction in fraud.

Requirements

5+ years of Fraud Analyst experience in e-commerce or similar fields
Proficiency in creating and managing fraud engine rules
Strong background in payment gateways and transactional data flows
Proven experience in fraud detection and prevention
Strong analytical skills with the ability to identify fraud trends and patterns
Familiarity with common fraud schemes; friendly fraud, account takeovers, chargebacks, etc.
Experience with Python, SQL, or other languages used for automation or data extraction
Excellent communication and collaboration abilities

Nice To Haves

This person will need a keen sense of attention to detail, have great interpersonal skills, adapt, learn quickly, and be able to work under tight deadlines. An eagerness to improve and drive results is expected.

Responsibilities

Perform daily monitoring of payment gateway fraud detection engines
Optimization of core fraud detection rulesets: Create custom rules based on new trends and attack vectors, reduce false positives and feedback into Customer Care retention initiatives, establish best practice KPI’s to measure and report on activity
Establish a holistic fraud strategy that identifies platform gaps or weaknesses in: Account creation, chargeback dispute resolution, payment method vaulting, PSD2 / 3DS, Storefront check-out RFP / industry landscape review of fraud detection engine opportunities
Collaborate with external and internal stakeholders