Fraud Investigator

MidFirst Bank•Scottsdale, AZ

16d

About The Position

The Fraud Investigator will have a thorough understanding of the bank’s fraud related systems, rules and risks, including digital fraud. This position will take ownership of multiple processes such as elder abuse and other real time fraud scenarios. This position will use advanced investigative techniques, effective interviewing skills, and clear and concise documentation skills to investigate fraud and minimize losses. The Fraud Investigator must demonstrate consistent high quality of work and productivity. This position will require interaction and communication at all levels of the bank including executive management. The Fraud Investigator will be required to make independent decisions that will impact the bank financially.

Requirements

Bachelor's Degree
2+ years of investigative experience within a financial institution or law enforcement
Highly developed presentation and communications skills
Detail oriented, ability to multi-task and meet deadlines with accurate results
Ability to quickly learn and manage a new software program
Experience and basic working knowledge with the Microsoft Office suite of software
Ability to complete assignments with little supervision
Strong communication and customer service skills
Strong aptitude for problem solving
Strong internet research skills
Ability to adapt quickly and smoothly to changes in regulatory expectations

Nice To Haves

Working knowledge of bank products, services and transaction types preferred

Responsibilities

Investigates and has ownership of escalated fraud cases.
Determines outcome of cases which may lead to losses that impact the bank.
Conducts objective, thorough, and timely investigations.
Reviews and researches evidence/documents to analyze suspicious activity or fraud referral/claim and synthesizes findings and identifies next steps.
Performs defect analysis on known fraud for root cause analysis purposes.
Takes ownership of explaining cases to executive management.
Works with the lines of business and legal contacts to ensure correct outcomes for all departments involved in fraud case.
Has ownership of reports of fraud for both internal and external fraud.
Documents pertinent case details (e.g., case status, investigator notes) in case management system and processes write-offs.
Liaises with client, branch/front office, groups escalating alerts, Analytics team, corporate security, law enforcement, and other financial institutions to investigate the fraud event.
Determines liability of financial loss.
Leads and owns meetings and communications as necessary to discuss implications and reasoning of the decision.
Makes correct decisions that results in the bank suffering a loss and will need to explain to upper management reasoning for the decision.
Leads and owns complicated issues such as elder abuse and determines best course of action that both protects the bank and the customer.