Fraud Investigator

APG Federal Credit Union•Edgewood, MD

21h•Onsite

About The Position

As a Fraud Investigator, you'll play a critical role in protecting APGFCU, our members, and our communities from financial fraud and criminal activity. You'll investigate suspicious activity, identify emerging fraud trends, collaborate with internal and external partners, and take swift action to mitigate losses and protect member accounts. You’ll also support APGFCU’s compliance with applicable regulations by identifying and escalating suspicious activity, maintaining investigative documentation, and helping safeguard the organization from operational and financial risk. Success in this role comes from combining strong analytical skills, sound judgment, attention to detail, and a passion for helping people navigate challenging situations with professionalism and empathy.

Requirements

High school diploma or equivalent required.
Two to five years of experience in fraud prevention, fraud investigations, financial institution security, risk management, banking operations, or a related field.
Experience investigating financial crimes, identifying suspicious activity, and working with fraud detection systems, case management tools, financial institution processes, and applicable regulatory requirements.
Strong analytical and critical thinking skills with the ability to evaluate information, identify risks, and make sound decisions under pressure.
Demonstrated ability to handle highly sensitive member, employee, and organizational information with discretion while maintaining confidentiality and exercising sound judgment in accordance with APGFCU policies, regulatory requirements, and legal standards.
Proficiency with Microsoft Office applications and the ability to learn and effectively use fraud monitoring, surveillance, core processing, and investigative systems.
Able to manage multiple investigations simultaneously, prioritize workload, and meet deadlines with minimal supervision.
Comfortable responding to changing fraud trends, evolving regulations, and time-sensitive situations in a fast-paced environment.
Demonstrated ability to thoroughly review information, detect inconsistencies, maintain accurate documentation, and preserve evidence integrity.
Excellent written and verbal communication skills with the ability to interact professionally and effectively with members, employees, law enforcement agencies, and external partners.

Nice To Haves

Associate degree in Criminal Justice, Business, Finance, Security, or a related field preferred.
An equivalent combination of education, professional certifications, and directly related experience may be considered.
Knowledge of fraud trends and financial institution regulations is preferred.

Responsibilities

Conduct investigations involving account takeover, identity theft, check fraud, ACH fraud, card fraud, wire fraud, new account fraud, loan fraud, elder financial exploitation, deceased member fraud, and other suspicious activities.
Document findings, preserve evidence, and maintain accurate case records.
Recognize, investigate, document, and report suspected Elder Financial Exploitation in accordance with established procedures and applicable reporting requirements.
Analyze alerts, reports, surveillance footage, call recordings, wire requests, fraud detection tools, and transactional activity to identify risks and take timely action to prevent or minimize losses.
Serve as a trusted resource for branch staff, contact center teams, and members by answering fraud-related inquiries, providing guidance, educating on fraud trends, and assisting with fraud claim investigations.
Work closely with business units, law enforcement agencies, financial institutions, merchants, insurance providers, and industry partners to investigate cases, recover losses, support prosecution efforts when appropriate, and facilitate recovery opportunities.
Prepare investigative reports, subpoenas, evidence packages, police reports, and other required documentation while ensuring compliance with applicable laws, regulations, policies, and procedures.
Monitor fraud losses, support recovery efforts, coordinate funds owed to the credit union, and assist with insurance loss reporting when appropriate.
Maintain the confidentiality and security of member, employee, investigative, and organizational information in accordance with APGFCU policies and legal requirements.
Identify emerging fraud patterns and provide recommendations to leadership regarding fraud prevention strategies, operational improvements, and risk mitigation efforts.
Participate in special projects, cross-functional initiatives, training activities, and other duties that support department and organizational objectives.
Review fraud-monitoring reports, alerts, automated detection systems, and case queues to identify emerging risks and take timely action.
Investigate member disputes, account takeover attempts, identity theft claims, and other fraud-related incidents.
Communicate with members, branch employees, law enforcement agencies, and financial institutions regarding active investigations.
Analyze account activity, surveillance footage, phone recordings, wire requests, and transactional records to determine appropriate action.
Prepare Elder Financial Exploitation referrals and suspicious activity reports.
Document investigative findings, prepare case narratives, and maintain accurate records within case management systems.
Monitor emerging fraud trends and share education, guidance, and recommendations with internal stakeholders.
Respond to subpoenas, requests for information, and evidence collection needs while meeting required deadlines.
Balance planned investigative work with urgent fraud incidents that require immediate review and resolution.
Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable).