Fraud Investigator

SESLOC Credit Union•San Luis Obispo, CA

About The Position

At SESLOC, we are committed to safeguarding our members and fostering a culture of integrity and trust. As a Fraud Investigator, you'll play a vital role in protecting our organization while contributing to continuous improvement and innovation in fraud prevention. Position Summary The Fraud Investigator plays a critical role in protecting the Credit Union and its members by identifying, investigating, and mitigating fraudulent activity. This position requires strong analytical skills, attention to detail, and a thorough understanding of fraud prevention practices, regulatory requirements, and internal policies.

Requirements

High School Diploma or GED required.
1-3 years of financial services or fraud-related experience preferred.
Strong analytical and investigative skills.
Excellent communication and interpersonal abilities.
Ability to manage multiple cases and meet deadlines.
Proficiency in relevant systems and tools for fraud detection and reporting.

Nice To Haves

Experience with fraud investigation, card systems, network platforms, fraud analysis tools, and general financial institution operations is desirable.

Responsibilities

Maintain in-depth knowledge of applicable policies, procedures, and federal/state regulations, including the Bank Secrecy Act, USA Patriot Act, OFAC requirements, privacy laws, and information security standards.
Stay current on SESLOC products, services, policies, procedures, and industry updates through training, meetings, and internal communications.
Conduct fraud investigations according to established procedures, ensuring accurate documentation, timely follow-up, and organized case files.
Monitor fraud risk parameters and review transactions/applications (ACH activity, Online Banking, loan origination systems) to identify suspicious activity.
Escalate complex or high-risk cases to the Manager as appropriate.
Compile case details and investigation data for departmental reporting and trend analysis.
Collaborate with the BSA Officer to provide investigative details for Suspicious Activity Reports (SARs) and maintain supporting documentation.
Communicate findings to Risk, Compliance, and IT teams to support fraud prevention initiatives.
Perform account maintenance and required transactions on the Credit Union's core system, ensuring compliance with internal controls.
Communicate with members regarding potential fraud, providing guidance and answering questions.
Interact with law enforcement agencies when appropriate and participate in fraud forums to stay informed on emerging trends.
Support operational projects, audits, and cross-functional initiatives as assigned.
Handle all member and employee information with strict confidentiality.