Fraud Investigator

Continental Finance Company•Buffalo, NY

1d•Hybrid

About The Position

Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Fraud Investigator to support our Risk team. The Fraud Investigator is part of the fraud team and is committed to minimizing Continental Finance Company’s (CFC) financial losses from fraud attacks. The Fraud Team is responsible for building and implementing strategies that reduce risk for CFC and preserve a healthy financial ecosystem, while creating positive experiences for our cardholders. As a Fraud Investigator, you will be directly responsible for decreasing losses from fraud attempts including but not limited to account takeovers, fraud applications, identifying fraudulent payments.

Requirements

High School diploma required; bachelor’s degree preferred.
At least 2 years’ experience in payment processing or fraud domain
Evaluating and identifying fraud trends and engaging with internal partners to assist with investigating the root cause of losses.
Ability to perform problem solving in a complex environment by using business understanding and good judgment.
Exceptional written and verbal communication skills for interactions at all levels across the organization
Must be resourceful, creative, innovative, results driven, and adaptable.

Responsibilities

Monitor accounts and transactions to identify and predict risky behavior that could result in losses.
Researches and monitors suspicious activity on accounts, payments, demographic changes, online and mobile banking accounts, or electronic payment functions including tokenized transactions (Apple Pay, Google Pay).
Work together with a team and individually to develop, configure and make a business decision to stop high risk fraud attacks to minimize banks’ exposure to fraud losses.
Balance loss decisions with the impact on operational teams and the customer experience.
Produce timely diagnostics to identify system, strategy and operational issues
Independently collaborate with multi-functional teams (IE product, customer experience, risk) to ensure project is executed with appropriate controls.
Identify risk exposures/gaps and solution process improvement.
Maintain strong relationships with internal partners such as marketing, enterprise risk management, digital, product, customer service, and compliance.
Conduct call outs to cardholders to identify any suspicious activity.
Other duties as assigned.