Fraud Investigator I

First Financial Bank

2d • $19 - $24

About The Position

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply. The Fraud Investigator position is responsible for the detection, prevention and investigation of potential fraud situations. Specific procedural reviews and approved countermeasures are utilized in the daily job performance. This role requires the ability to conduct research; execute various tasks to protect the client and bank; and provide clear documentation of investigations. This position also requires the ability to work in a fast paced environment while effectively multi-tasking. This role must also maintain a balanced perspective to ensure a positive customer experience for both our internal and external customers.

Requirements

• 1 year prior fraud or loss prevention experience, or other applicable professional experience
• Detail oriented with strong research and problem solving skills
• Ability to review & interpret data related to digital activity to determine appropriate actions to be taken to ensure account and bank activity
• Ability to manage multiple tasks simultaneously
• Excellent organizational & communication skills
• Ability to work independently and apply sound judgement
• High school diploma or equivalent
• Willing to work a flexible schedule

Nice To Haves

• Fraud, compliance, or banking experience preferred

Responsibilities

• Review fraud alerts, queues, and reports to detect & prevent fraud, or refer for further investigation
• Review fraud referrals from internal partners to determine appropriate course of action
• Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers
• Collect evidence pertaining to law enforcement requests
• Provide branch support for handling of fraud situations for customer incidents
• Set up, document, and investigate basic fraud cases
• Interact with internal and external partners such as operations groups, banking centers, and law enforcement, to resolve and investigate fraud incidents
• Ability to complete or direct financial transactions such as right-of-offset, closing balance issue, or charge off requests
• Prepare and submit Suspicious Activity Reports (SARs) as required
• Stays abreast of industry trends and changes in law or regulation
• Maintain confidentiality surrounding fraud methods and investigations

Benefits

• We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.
• All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees