Fraud Investigator

Truliant Federal Credit Union•Winston-Salem, NC

About The Position

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do. Purpose of the Job The Fraud Investigator I is responsible for conducting thorough investigations into suspected fraudulent activities and managing the reporting process, including the timely monitoring, detection, investigation, and documentation of financial crimes such as money laundering, terrorist financing, and other fraudulent behavior. This position plays a critical role in protecting the financial well-being of members and safeguarding Credit Union assets. The investigator collaborates with internal departments and external agencies to minimize fraud losses, enhance recovery efforts, and strengthen fraud prevention measures. Investigations include, but are not limited to, deposit fraud, loan fraud, card fraud, wire transfer fraud, check fraud, ACH fraud, digital channel fraud, identity theft, elder abuse, and other types of financial fraud impacting payments and electronic services.

Requirements

Must have strong knowledge of financial crimes across federal, state, and local jurisdictions, including familiarity with the Bank Secrecy Act (BSA), USA PATRIOT Act, and related regulatory requirements.
Must have the ability to respond objectively and professionally to inquiries from credit union members, internal stakeholders, business partners, and regulatory agencies.
Must have demonstrated ability to handle sensitive and confidential information and matters.
Must have proficiency in Microsoft Office applications, including Excel and Word.
Must have demonstrated investigative, analytical, and documentation skills with the ability to manage multiple priorities effectively.
Must have strong critical thinking and problem-solving abilities with the capacity to analyze complex data and draw substantiated conclusions independently.
Must have the ability to perform effectively in a high-pressure, fast-paced environment involving time-sensitive situations.
Must have excellent written and verbal communication skills with the ability to interact professionally with management, members, employees, and law enforcement agencies.
Must be detail-oriented and highly organized, with the ability to manage competing priorities efficiently.
Must have the ability to have a broad understanding of credit union operations and business processes.
Should possess a strong commitment to providing exceptional service to Truliant members and upholding the organization’s values.
Frequent standing, walking, bending, kneeling, and stooping are required.
Must be able to sit at a desk for long periods of time and work on a computer.
Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds.
Occasional travel is required.
Bachelor's Degree in Criminal Justice, Risk Management, or five years’ experience in a related field required.

Nice To Haves

Three (3) years of investigation or law enforcement experience preferred.
Experience with electronic investigations, including but not limited to online banking and ACH transactions, strongly preferred.
Professional certifications such as Certified Financial Crime Specialist (CFCS), Certified Anti-Money Laundering Specialist (ACAMS), or Certified Fraud Examiner (CFE) are preferred.

Responsibilities

Conducts detailed investigations on suspected fraudulent activity, including ID theft, deposit, lending, card, and digital channel fraud.
Manages a high volume of fraud-related cases by performing comprehensive account reviews and ensuring timely and accurate case resolution for members and employees.
Utilizes internal systems, databases, and open-source tools to research account activity, validate member claims, and document investigative findings.
Prepares detailed investigative reports—both preliminary and final—for internal use and regulatory compliance.
Collaborates with local, state, and federal law enforcement agencies to support criminal investigations and provide testimony in court when necessary.
Partners with various departments to quickly identify and mitigate fraudulent activity, minimizing potential losses to the Credit Union and its members.
Builds effective relationships with the Compliance and Legal Departments to ensure accurate communication and support for fraud-related inquiries.
Delivers fraud awareness and prevention training across the organization to improve employee understanding and responsiveness to fraud risks.
Works with the Compliance Department to file Suspicious Activity Reports (SARs) and assist the Legal Department in responding to criminal subpoenas from government agencies.
Identifies emerging fraud patterns and trends, and provides recommendations to leadership to strengthen fraud prevention initiatives.
Assists with other tasks and projects as assigned.