Senior Fraud Investigator

Galileo Financial Technologies•Jacksonville, FL

17h

About The Position

We are seeking a talented and self-motivated Senior Fraud Investigator to support our Fraud Investigations team. This role will be responsible for the training of a team of Fraud Investigators who are responsible for conducting independent reviews and analysis of possible suspicious activity to ensure compliance with regulatory institutions and Galileo policies and procedures. The Senior Fraud Investigator is responsible for conducting holistic reviews of Fraud Investigators' research, documented analysis/findings, and conclusions as it relates to financial crime activity to ensure the utmost quality investigations. This person will assist in the development and guidance of our Fraud Investigative team and report directly to the Senior Manager of Fraud Investigations.

Requirements

3+ years of relevant fraud investigation experience in financial services or other related industry
Minimum of 1 year of managing a team of fraud investigators (Team lead or supervisor)
Fraud SAR filing experience required
Proven background in customer service
Demonstrated ability to communicate effectively with all levels of the organization and across different business lines
Ability to successfully lead and manage direct reports, including training, mentoring, and counseling
Strong attention to detail with a focus on quality reviews
Excellent organizational, verbal, written, and interpersonal skills are required
Must be able to multitask, adapt well to changing priorities, and effectively prioritize responsibilities to meet critical deadlines
Ability to work in a fast-paced, demanding, and changing environment; must work well under pressure
Excellent analytical skills required

Nice To Haves

Applicable certifications, for example, CFE, CAMS, etc
Currently participating in peer groups to stay abreast of industry happenings

Responsibilities

Evaluate Fraud or abusive behavior is identified and may warrant a SAR filing. The Senior Fraud Investigator will ensure determinations are appropriate, fully supported, and clearly documented, for fraud claim cases
Collaborates with other internal SoFi departments, vendors, law enforcement, etc. to resolve issues and works to proactively minimize losses
Train, coach, develop, and monitor fraud investigations staff to ensure an excellent member experience
Establishes positive employer-employee relationships, and promotes a high level of employee morale, trust, and integrity
Develop, maintain, and implement policies/procedures to mitigate and proactively address fraudulent activity
Conduct team meetings to enhance teamwork ensuring good staff morale
Knowledge of risk strategies and creation of an open communication forum to iterate policies
Communicate significant issues to Management; make recommendations when weaknesses are identified
Respond promptly and exercise exceptional communication skills in an effort to optimize each contact with customers, partners, and external vendors/banks
Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls.
Partner with member-facing teams to ensure there is clear communication and understanding of fraud referrals and policies
Handle any special projects as assigned by management
Promote SoFi values in the daily work and management of the team