Fraud Investigator (Questbank)

Questrade Financial Group•Toronto, ON

2d•Hybrid

About The Position

The Fraud Investigator oversees the daily operations and structural components of the Fraud Operations Department, including but not limited to the functions outsourced to third party service providers and in prevention, detection, analysis, mitigation, and recovery of fraud for Questbank. Reporting to the Senior Manager, Fraud Operations, the Fraud Investigator will be crucial in supporting the successful execution of the bank's fraud mitigation strategy, ensuring the balance between loss reduction, regulatory compliance, and a positive customer experience. This role focuses on supporting the operational foundation of the Fraud team by assisting in the development and maintenance of key documentation (procedures, playbooks), managing accurate case tracking and reporting, and coordinating efforts with internal partners and external vendors. The Investigator's attention to detail and ability to facilitate organizational readiness are essential to preserving the trust and confidence of all stakeholders in the bank's commitment to proactively securing the enterprise against fraud. The Fraud Investigator may be called upon to support other initiatives and tasks as required.

Requirements

Strong analytical skills relating to a wide variety of banking and investment products and services, with the ability to interpret complex data and identify patterns and trends
Strong understanding of fraud schemes, techniques, and emerging trends across various financial products and services
Solid knowledge of regulatory requirements related to fraud prevention and reporting, such as Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
Proficient in utilizing fraud detection tools, data analytics, and risk management technologies
Exceptional problem-solving and decision-making abilities, with a keen attention to detail
Strong time management and organizational skills with the ability to prioritize and manage multiple initiatives to meet deadlines while ensuring high quality of work
Strong planning, presentation, project management, and relationship building skills
Excellent written communication skills, with the ability to write procedures, scoping documents, and meeting summaries at the appropriate level of detail
An understanding of industry Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs)
Hold a Bachelor's degree in Finance, Business Administration, Data Analytics, or a related field
3+ years of experience in fraud operations, financial crime investigation, or a highly analytical risk role within the financial services industry
Strong communication and interpersonal skills, with the ability to effectively liaise with stakeholders at all levels, both internal and external to the organization
Self-motivated, energetic and results-oriented and committed to adding value to the organization
Proficient in Google Suite applications

Nice To Haves

Certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS)
Knowledge of fraud and privacy legislation in multiple provinces

Responsibilities

Preparing, generating, and maintaining regular reports and dashboards detailing Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) related to fraud losses and operational efficiency.
Assisting in the ongoing monitoring and analysis of fraud data, identifying emerging patterns, trends, and specific fraud schemes impacting the bank's products.
Ensuring the accuracy, completeness, and consistency of fraud case data within tracking systems to support thorough analysis and management reporting.
Drafting, updating, and organizing critical operational documentation, including fraud procedures, playbooks, process maps, and internal control narratives, ensuring alignment with approved strategies.
Assisting in the preparation of training and awareness materials for the Fraud team and business partners.
Gathering and organizing documentation and evidence required for internal audits, compliance reviews, and regulatory submissions related to fraud controls.
Scheduling, preparing materials for, and documenting outcomes of working sessions and meetings with internal stakeholders (e.g., IT, Cyber, Operations).
Coordinating operational inquiries and information exchange with external partners, such as Interac, VISA, and MasterCard, as directed by the Senior Manager.
Serving as a working team member on fraud management projects, executing assigned tasks related to the implementation of new tools, systems, or process improvements.