Fraud Investigator - Customer Protection

Robinhood • Denver, CO

1d • Hybrid

About The Position

Robinhood is seeking a Fraud Investigator to join their Customer Protection team. This role is responsible for reviewing fraud alerts, determining fraud or no fraud using tools and investigative skills, and identifying emerging fraud trends through data analysis. The position is based in the Denver, CO office, requiring at least 3 days per week of in-person attendance. Robinhood emphasizes the value of in-person work for progress, innovation, and community building. The office experience is designed to be intentional, energizing, and supportive of high-performing teams. Applications will be accepted through 6/30/2026.

Requirements

• 2+ years experience in fraud investigations, including in-depth knowledge of various fraud activities such as Account Takeovers, Identity Theft, and Money Movement Fraud, among others; or equivalent experience related to fraud investigations.
• Ability to proactively identify problems and develop solutions (thinking outside-the-box).
• Ability to operate in a fast-paced environment.
• Good written and verbal communication skills, analytical ability, and keen attention to detail.
• Strong interpersonal skills and experience working with cross-functional teams, such as product, engineering, legal, compliance, vendor partners, or financial crimes.

Responsibilities

• Conduct in-depth investigations on accounts flagged for fraud, across a range of payment vehicles, including cryptocurrency.
• Place outbound calls to customers to discuss account activity, using strategic interview techniques and conversational analysis.
• Apply critical thinking and pattern detection to proactively identify emerging fraud.
• Document the rationale and determination for each alert and refer cases to other teams when necessary.

Benefits

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed