Fraud Investigator II

Suncoast Credit Union•Tampa, FL

1d•Remote

About The Position

The Financial Fraud Investigator II is a valued part of the cohesive team focused on protecting the assets of the credit union and its members. The key tasks include investigating cases of fraud by interviewing victims and suspects, obtaining and reviewing evidence, and determining facts from the information. This role will prepare case summaries and make recommendations on the disposition of cases. An ideal candidate is an individual with previous experience in fraud investigations, attention to detail, analytical ability, and strong communication skills.

Requirements

Bachelor’s degree in business administration, risk management, or a related field (A comparable combination of work experience and training may be substituted for education requirements)
4+ years of experience in fraud investigations or risk management with a financial institution
Basic understanding of legal and court processes
Accurate, detail-oriented, and organized with task management
Must be able to maintain a high level of confidentiality
Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
Effective written, verbal, and interpersonal communication skills to interact with members, staff, vendors, and government regulators
Ability to analyze and resolve routine problems and situations

Nice To Haves

Analytics
Communication
Data Science

Responsibilities

Investigate cases of fraud including check fraud, new account fraud, debit and credit card fraud, teller transactions, check kiting, identity theft, elderly exploitation, and other suspicious activity
Obtain and review evidence, exhibits, photographs, public records, internet resources, law enforcement agencies, and other information through internal documentation
Complete investigative reports and recommend disposition of cases to include the collection, preparation, and preservation of evidence
Prepare case referrals to law enforcement for criminal prosecution
Prepare Suspicious Activity Reports (SARs) in compliance with established regulatory guidelines and timeframes
Assist members with allegations of fraud, fraud resolution, and unauthorized or suspicious transactions
Collaborate with credit union staff to answer questions or provide information related to cases of suspected fraud
Assist with operational tasks
Execute required performance standards for quality, communication, promptness, and identifying fraud trends
Attend job-specific training classes as requested by the manager
Complete annual compliance training and understand the employee’s role in maintaining an effective compliance program
Uphold Suncoast Credit Union’s culture, vision, and core values
Participate in team meetings and projects by providing ideas for department improvements and efficiency opportunities
Maintain an industry network to engage peer financial institutions to recover funds with submissions of indemnifications and without entry claims
Identify and recommend process, policy, procedure changes, or enhancements to help prevent and mitigate fraud