Fraud Investigator II

Rover.com • Florida, FL

1d • Onsite

About The Position

Rover's Account Safety Team is responsible for protecting Rover's reputation by investigating, mitigating and monitoring fraud trends while protecting our customer and business from fraudulent financial losses. You’ll be investigating potential fraud in high volume queues that train our automated detection and drive scalable proactive detection on our platform. The output of your work solidifies our Trust and Safety infrastructure and makes our platform safer for pet parents and sitters alike. You'll succeed in this role if you have a passion for details and spotting trends, thrive in a high tempo team environment, have a passion for protecting folks from fraud, and have a drive for getting the right solutions for both the customer and the company. You must be impartial, show a high degree of autonomy, and be able to resolve issues requiring analysis of human behavior. Your ability to identify between what is critical and what is secondary will aid you in being effective in this role. You are able to effectively summarize and communicate investigation results, findings, and insights to present to leaders and stakeholders.

Requirements

• 3+ years of experience in Fraud Operations, Cybercrime, or Identity Services
• Must be available to work a regular schedule including some holidays, and at least one weekend day per week
• High school diploma or equivalent

Nice To Haves

• Bachelor’s Degree in a related field
• Used Rover as an owner or a sitter
• 2+ years in a customer facing support role
• Experience writing SQL queries
• CFE Certification
• 1+ years of experience in Content Moderation
• Two-sided marketplace experience
• Understanding of payments process, cybercrime, and fraud techniques

Responsibilities

• Conduct investigations into account takeovers, payment fraud, phishing, and organized fraud rings to mitigate immediate and long term impact.
• Analyze patterns of fraudulent transactions and abusive conduct in a timely manner to protect platform integrity.
• Proficiently dispute chargebacks, gathering compelling evidence to minimize financial loss and maximize recovery.
• Analyze identity verification and background checks to ensure user authenticity and platform safety.
• Triage and resolve account safety-related incidents, including flagged content, harassment, & Terms of Service violations.
• Manage and action appeal requests for deactivated accounts with impartiality and autonomy.
• On all things fraud and identity verification, working cross functionally with other operations partners on enterprise-wise initiatives as needed.

Benefits

• Competitive compensation
• 401k match
• Long-term incentive plan with a company performance-based cash payout
• 4 weeks of PTO
• Competitive benefits package, including medical, dental, and vision insurance
• Pet benefits, including $1000 toward adopting your first dog or cat
• Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches monthly
• Regular team activities performed in-person and virtually

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED