Fraud Investigations Specialist (Limited Duration)

Peak Credit Union•Washington, DC

1d•Remote

About The Position

This position investigates and resolves card-related fraud alerts and cases by analyzing open-source threat intelligence, disputes data, and consumer complaints, supporting the development and implementation of card rules to reduce risk. Ensures investigations and outcomes comply with Regulation E, Regulation Z, and other applicable guidance while providing clear support to customers and internal business partners on fraud concerns. This is a limited duration role, expected to end in May 2027. The role is remote and open to candidates residing in Washington (WA) or Oregon (OR).

Requirements

A minimum of two (2) years experience in financial services, fraud management, card services, disputes management, or operations.
Working knowledge of debit/credit card fraud typologies (e.g., CNP, counterfeit, account takeover, social engineering) and dispute drivers.
Knowledge of consumer protection and payments regulations and guidance applicable to investigations and dispute outcomes, including Regulation E and Regulation Z.
Skill in conducting end-to-end fraud investigations: reviewing alerts, documenting findings, applying decision frameworks, and dispositioning cases within required timeframes.
Ability to aggregate and interpret open-source threat intelligence, card dispute trends, and consumer complaints to identify patterns, root causes, and control gaps.
Skill in developing, tuning, and implementing card rules/controls (where applicable), including validating effectiveness and monitoring for unintended customer impact.
Strong analytical skills, including attention to detail, critical thinking, and sound judgment when weighing evidence and determining appropriate case outcomes.
Ability to communicate clearly and professionally with customers regarding fraud concerns, next steps, and required documentation while maintaining confidentiality.
Ability to support internal business partners (branch, call center, operations, risk/compliance) by translating fraud findings into actionable guidance.
Skill in writing clear, complete, and compliant case notes that support auditability, regulatory review, and operational handoffs.
Proficiency with job-specific systems and Microsoft Office (Excel, Word, Outlook) to research transactions, track cases, and produce basic reporting.

Nice To Haves

Bachelor's Degree in Business Administration or related field of study.
Certifications: CFE, CISA, CISM, or other related certifications requiring continuing professional education credits.

Responsibilities

Aggregates open-source threat-intelligence, card disputes data, and consumer complaints and assist in card rules development and implementation.
Ensures adherence to Reg E, Reg Z, and applicable compliance rules and guidance.
Investigates and dispositions fraud alerts and cases according to existing frameworks, regulatory guidance, and other documentation as required.
Provides customer-facing and internal business line support for fraud concerns.
Maintains a continuous improvement mindset and stays current on the latest fraud typologies, applicable regulatory changes, and professional development topics.
All other duties as assigned.

Benefits

Medical, dental, vision and life insurance coverage.
Medical, Dental, and Vision insurance paid at 100% by company for employee only coverage.
Health Care FSA (HCFSA)
Health Savings Account (HSA) with employer contributions
Dependent Care FSA (DCFSA)
Life and AD&D insurance
401k plan
8 hours of vacation accrued monthly
8 hours of sick leave accrued monthly
11 paid holidays
1 floating holiday
16 hours of self-care time
16 hours of volunteer time