Fraud Intake Specialist I

First Interstate BancSystem•Billings, MT

About The Position

Provides exceptional customer support for both internal and external clients to document fraud reported to the Bank. Further providing guidance for future risk mitigation and ensuring relevant matters are escalated appropriately. Expected to be up to date and knowledgeable on all internal processes and procedures as they relate to fraud. Responsible for managing multiple tasks at any given time and prioritize based on risk to the Bank and our clients.

Requirements

Experience in Financial Industry.
Strong self-motivation and organizational skills.
Ability to meet tight deadlines and work in an operational/compliance driven environment.
Ability to coordinate and work collaboratively with internal and external contacts daily.
Proficiency in Microsoft Excel, Access, Word, and/or experience in using other database applications.
General knowledge of common fraud schemes targeting our clients and employees and the ability to differentiate between suspect and victim.
Works well in a team environment.
Works independently, is resourceful and can resolve unforeseen problems.
Detail oriented and well organized.
Able to maintain focus and accuracy.
Prioritizes work, maintains a good work ethic, and requires minimal supervision.
Identifies and communicates potential efficiencies in processes and procedures.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
High School Diploma or General Education Degree (GED) required
less than 1 year related experience, training, and/or equivalent combination of education and experience required
Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
Hearing - Frequently
Sitting - Frequently
Standing - Occasionally
Talking - Frequently
Regular and Predictable Attendance - Required

Nice To Haves

Associate's Degree or equivalent from a two-year college or technical school preferred

Responsibilities

Provides exceptional customer service to internal and external clients while maintaining focus on risk mitigation.
Manages incoming and outgoing calls with branch employees or clients.
Manages incoming emails to group and department email addresses, providing timely and appropriate guidance.
Creates and completes case files based on incoming reports of fraud and escalate cases requiring regulatory reporting according to department standards.
Fields multiple demands throughout the day and prioritizes duties based on risk and urgency.
Understands the importance of adherence to processes and procedures, and asking questions to senior employees and management to ensure accurate guidance is given.
Demonstrates compliance with all bank regulations for assigned job functions and job responsibilities.