Fraud & Security Specialist I

Metro City Bank•Doraville, GA

1d•Onsite

About The Position

In the Fraud & Security Specialist role, you will serve as a vital contact for both internal and external customers, addressing and resolving various fraud and security situations with professionalism and expertise. You will collaborate closely with management, ensuring clear communication regarding reporting and compliance requirements. This essential function not only enhances the bank's ability to maintain security but also reinforces our commitment to customer-centric service. Your proactive approach will help create a safe banking environment while fostering trust and confidence among our clients and colleagues alike. Your contributions will be crucial in upholding the integrity that defines our organization.

Requirements

Associates degree or equivalent work experience
Excellent customer service and problem-solving skills.
3 years minimum of bank operations experience.
Ability to maintain high degree of confidentiality.
Professional written and oral communication skills.
Self-motivated and energetic
Multi-task / Detail oriented
Computer skills (Microsoft Word, Excel, FIS (Horizon, InterCept))
Familiar with the overall BSA/AML regulations and requirements
Exhibits adequate knowledge of the following: CIP, Account Risk Assessment, Customer Due Diligence, CTR, OFAC, Cash purchase of monetary instruments, Originating Bank, Beneficiary Bank, TIN, NRA, HIDTA, HIFCA and SAR
Exhibits adequate knowledge of the following concepts: placement, layering, and integration
Familiar with the reporting requirements pertaining to currency transactions, cash purchase monetary instruments, wire transfers and opening of an account
Exhibits adequate knowledge of regulations governing consumer laws pertaining to deposits or loans products
Knows where and to whom any "suspicious" activity should be reported
Demonstrates commitment to providing quality service to customers
Makes commitments that are within the scope of the position
Accepts responsibility for own work
Maintains strong commitment to the bank's conduct/accuracy guidelines
Taking responsibility for a thorough and detailed method of working.
Values diversity, differences in experience, backgrounds, and opinions of others
Treats all people with dignity and honesty
Shows respect and sensitivity for cultural differences
Respects the confidential nature of information
Maintains composure when dealing with the unexpected
Promotes teamwork with flexibility and cooperation
Works in the best interest of their team to achieve overall Bank goals
Knows when to ask for help, solicit input from appropriate resources
Works effectively and productively with all areas of the Bank
Knowing the (internal and external) customer business needs and acting accordingly; Anticipating customer needs
Giving high priority to customer satisfaction and customer service
Understands policies, procedures, and regulations related to their job description.
Has the product and operational knowledge needed to do the job.
Has the technical skills required to do the job and uses technology appropriately.
Remains current on all Bank communication.
Continues to develop knowledge of Metro City Bank products, services, and procedures
Demonstrates commitment to continuous learning and improvement
Remains current on all Compliance courses as assigned

Responsibilities

Provide quality customer service to both internal and external customers.
Performs bank fraud monitoring with various systems which include: Horizon, Oasis, EFT, Zelle, BillPay, ImageCentre
Responsible for monitoring various reports such as Kite Suspect, Debit Card Fraud Suspect, BillPay Suspects, Zelle Suspects
Works closely with Security Officer, Sr. Operations Manager, Operations Manager, local law enforcement agencies and other area banks involving fraud/security issues.
Complete report tracking annual security training completion for all bank employees.
Complete quarterly report for branch security audits.
Create and maintain logs, records, or databases of information about fraudulent activity.
Process debit card and Zelle fraud disputes.
Utilize ticket portal system to resolve and track issues as created by system users
Additional duties as assigned by management