Fraud & Identity Specialist (Contract)

Instacart

6d • Remote

About The Position

The Fraud & Identity Specialist role at Instacart is a 6-month contracted position focused on preventing fraud and ensuring the security of the Instacart platform. This role involves reviewing transactions in real-time, identifying fraudulent activities and patterns, handling account takeovers, and managing internal escalations. The position requires a customer-first approach to maintain compliance with regulations and ensure the platform remains secure, safe, and stable for all users. This is a non-exempt, hourly position expected to work 40 hours per week, with potential for additional hours. Weekend work is required, with specific days assigned by the manager.

Requirements

• 1-2+ years of professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields OR strong academic record.
• Strong verbal and written communication skills.
• Positive attitude and fortitude to work through ever-changing and dynamic operational conditions.
• Ability to make critical and sensitive issues quickly in a fast-paced environment.
• Operate within a high degree of confidentiality.
• Weekends or holiday availability.

Nice To Haves

• Familiarity with ZenDesk or similar (preferred).
• Proficient in Excel/ Google Sheets.
• Understanding of the gig economy.

Responsibilities

• Review transactions in real-time to prevent fraud.
• Identify fraudulent activities and patterns.
• Handle account takeovers.
• Manage internal escalations to provide services through the Instacart platform.
• Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities.
• Maintain a queue of inbound customer appeals with time management and prioritization skills.
• Recognize and present opportunities to improve and drive tasks to full resolution.
• Complete live/historical data reviews with a detail-oriented approach.
• Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements.

Benefits

• Highly market-competitive compensation and benefits in each location where our employees work.
• Eligible for additional hours as necessary.
• New hire equity grant.
• Annual refresh grants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed